Gravesham Borough Council
202322422
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.. Total compensation…
Local authority / ALMO / TMO
Gravesham Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 6 published decisions.
- No maladministration 1
- Reasonable redress 2
- Service failure 5
- Maladministration 2
- Severe maladministration 1
Gravesham Borough Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (6)
All landlordsGravesham Borough Council
202502734 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: reports of damp and mould complaint Our…
Reasonable redress Service failure Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Gravesham Borough Council
202322899
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property from the flat above.…
Gravesham Borough Council
202117844
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the associated complaint..…
Gravesham Borough Council
202113158
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.. Total…
Gravesham Borough Council
202014010
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A…
Reasonable redress No maladministration damp and mould complaint handling delay repairs delay window repair
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