Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Gravesham Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202322422 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a pre-void inspection (poor record keeping of its communications and failure to manage the resident's expectations about the inspection and the council's…
202502734 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of damp and mould, as it recognised its failings and offered suitable redress. It found service failure in the landlord's…
202322899 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ongoing leaks and water ingress from the flat above and the external staircase, including a delayed emergency repair that…
202117844 Local authority / ALMO / TMO
The landlord sent an ASB warning letter to the resident without first contacting him by phone, and failed to check who lived at the property. It acknowledged the failings, apologised, and offered £125 compensation,…
202113158 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports due to poor communication and failure to follow its ASB policy, ordering £200 compensation. The landlord's offer of £250 and commitment to…
202014010 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of damp and mould reports, as it arranged specialist inspections, provided advice, and carried out treatment works. However, there were significant…
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