Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Great Yarmouth Borough Council's maladministration rate (89%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202412872 Local authority / ALMO / TMO
The landlord made a reasonable offer of redress (rehousing, compensation and expense reimbursement) which satisfactorily resolved the complaint about handling of water leaks, but there was service failure in its…
202428969 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord handled the resident's concerns about both the previous communal heating system and the replacement Air Source Heat Pump (ASHP). It failed to suitably address…
202405474 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which went unresolved for around 20 months, and service failure in its record-keeping for missing inspection…
202231188 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of long-running damp and mould and its complaint handling, plus maladministration in its handling of a damages claim and tenancy management…
202119372 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's handling of damp and humidity reports, as the landlord carried out extensive investigations and offered £500 compensation for delays. No maladministration…
202125602 Local authority / ALMO / TMO
The landlord was found guilty of maladministration for its failure to progress damp, mould, and outstanding repairs in a timely manner (including 205-day delay on guttering, 75-day delay on a leaking front door, and…
202006889 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour (noise from a neighbour), as the landlord took reasonable steps including reviewing recordings,…
202201561 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of extensive repair works that were delayed, poorly managed, and left incomplete for over two years, with contractor misconduct not properly…
202103099 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Great Yarmouth Borough Council in its response to a leaseholder's reports about non-residents causing anti-social behaviour in communal areas and lighting fires. The landlord…
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