Great Yarmouth Borough Council
202428969
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP). Total…
Local authority / ALMO / TMO
Great Yarmouth Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 4
- Reasonable redress 2
- Service failure 3
- Maladministration 7
- Severe maladministration 2
- Mediation / settlement 1
Great Yarmouth Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (8)
All landlordsGreat Yarmouth Borough Council
202405474
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has also…
Maladministration Reasonable redress Service failure damp and mould leak water ingress repairs delay window repair
Great Yarmouth Borough Council
202231188
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property.…
Severe maladministration Maladministration damp and mould complaint handling delay repairs delay window repair
Great Yarmouth Borough Council
202119372
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to…
Maladministration Service failure Reasonable redress No maladministration damp and mould complaint handling delay repairs delay window repair
Great Yarmouth Borough Council
202125602
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at the resident’s property.…
Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Great Yarmouth Borough Council
202006889
The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s…
Mediation / settlement No maladministration Service failure complaint handling delay asb door repair wall repair
Great Yarmouth Borough Council
202201561
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Great Yarmouth Borough Council
202103099
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of…
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