Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Greatwell Homes Limited's maladministration rate (33%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202416453 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about staff conduct and reports of ASB, and no maladministration in its complaint handling. The landlord investigated the…
202450910 Housing association
No maladministration was found in the landlord's handling of the resident's request to relocate communal washing lines. The landlord consulted residents, explored alternatives, and its decision to retain the facilities…
202319639
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord..
202107843
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing…
202009209
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property..
202004324
The Ombudsman found service failure in the landlord’s handling of : The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling..…
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