Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Greatwell Homes Limited's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202416453 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about staff conduct and reports of ASB, and no maladministration in its complaint handling. The landlord investigated the…
202450910 Housing association
No maladministration was found in the landlord's handling of the resident's request to relocate communal washing lines. The landlord consulted residents, explored alternatives, and its decision to retain the facilities…
202319639 Housing association
The landlord offered reasonable redress for its handling of appointment concerns, having apologised and offered £50 for a missed property inspection after a staff member left and the appointment was not cancelled. There…
202107843 Housing association
The Ombudsman found service failure in the landlord's handling of a bed bug infestation because it did not investigate the root cause (the flat below) for nine months. However, there was no maladministration in its…
202009209 Housing association
The Ombudsman found no maladministration by Greatwell Homes in its handling of the resident's management transfer (delayed due to property availability and COVID-19, with appropriate interim safety measures) and its…
202004324 Housing association
The Ombudsman found that the landlord's unannounced visit on 4 September 2020 was a service failure but was reasonably resolved by the landlord's apology and assurance that future visits would be pre-arranged. The…
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