Greatwell Homes Limited
202319639
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord..
Housing association
Greatwell Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 3
- Reasonable redress 2
- Service failure 2
- Maladministration 1
Greatwell Homes Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
All landlordsGreatwell Homes Limited
202107843
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing…
Maladministration Service failure Reasonable redress No maladministration window repair decant lift failure carpet damage
Greatwell Homes Limited
202009209
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property..
Greatwell Homes Limited
202004324
The Ombudsman found service failure in the landlord’s handling of : The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling..…
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