Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Greenhill Housing Association's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202343468 Housing association
Maladministration was found in the landlord's response to concerns about roof leaks and property management, as it took over two years to act on specialist contractor advice recommending roof repairs, breaching its…
202325048 Housing association
The Ombudsman found service failure in the member's handling of the applicant's queries and decision not to proceed with a property viewing, and in its complaint handling. The member was ordered to pay £250 compensation.
202407829 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of drainage issues in the wet room, as it correctly referred the defect to the developer during the defects period and went beyond its…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.