Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
GreenSquare Group Limited's maladministration rate (33%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202210565 Housing association
The Ombudsman found maladministration by GreenSquare Group Limited in its handling of the resident's concerns about the safety of his heating system. The landlord failed to properly assess electrical work that was left…
201909593 Housing association
The Ombudsman found no maladministration. The landlord accepted delays in repairing a leak and made a reasonable compensation offer of £1,500, which the Ombudsman considered appropriate redress. Regarding the resident's…
202008527 Housing association
The Ombudsman found that the landlord's offer of £250 compensation and apology for poor communication during adaptation works constituted reasonable redress, resolving that part of the complaint. There was no…
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