Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 138 published decisions.
GreenSquareAccord Limited's maladministration rate (70%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202227513 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns that his property was cold, and service failure in its handling of the complaint. The landlord had acknowledged its failings and…
202438780 Housing association
Maladministration was found in the landlord's handling of the resident's reports of repairs to her rear garden fence. The landlord accepted responsibility but delayed the repair for over two years with repeated…
202541778 Housing association
Maladministration was found in the landlord's handling of the resident's requests for repairs due to prolonged delays across multiple issues (doors, mould, fencing, structural concerns and shower faults), poor…
202348149 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a leak, as the landlord acknowledged delays, apologised and offered compensation in line with guidance. It found no…
202530333 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, as it missed the opportunity to identify the root cause during the void period and recurring mould indicated the underlying…
202414150 Housing association
The landlord miscalculated the resident's personal heating service charge for 2023-24, causing an overpayment, and treated the overpayment as a surplus rather than refunding it, further disadvantaging the resident. The…
202517322 Housing association
The complaint about the landlord's response to damp and mould linked to drainage issues was found to be outside the Ombudsman's jurisdiction because legal disrepair proceedings covering the same or closely connected…
202329267 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of driveway repair issues and in its complaint handling. The landlord delayed repairs (196 days against policy timelines),…
202513966 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's request to change from a joint to a sole tenancy. It failed to follow its Joint to Sole Tenancy, Domestic Abuse and Tenancy policies,…
202503540 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's communal garden concerns (hedge cutting and fence condition) or in its complaint handling. Both complaint responses were issued in…
202516122 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of ASB by neighbours and the associated complaint. The landlord acknowledged failing to follow its ASB policy and offered £525…
202424366 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of poor conduct from her housing officer, but found service failure in the landlord's response to requests for updates on the…
202343731 Housing association
The complaint concerned the landlord's handling of repairs to the resident's heating and hot water system and its complaint handling. The Ombudsman found reasonable redress on both heads: the landlord's compensation…
202410846 Housing association
The Ombudsman found reasonable redress regarding the increase in charges to cover service charge arrears, noting the landlord acted in line with the lease and its policies but had communication failures between March…
202407830 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the temperature of his water, because the issue it diagnosed in May 2024 was not resolved until September 2024…
202417152 Housing association
The landlord failed to properly respond to the resident's concerns about the quality of a bathroom replacement, causing a protracted process of remedial visits, for which it apologised and offered £850 compensation. The…
202442369 Housing association
The Ombudsman found reasonable redress in the landlord's handling of repairs to the boiler and the resulting loss of heating and hot water, and no maladministration in its handling of a reported leak and associated…
202440135 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of problems with the communal door, which it knew posed a security risk but took over two years to resolve, and found no…
202516593 Housing association
The Ombudsman found the resident's GDPR/data breach complaint outside its jurisdiction (ICO remit), no maladministration in the landlord's response to reported ASB, no maladministration in complaint handling, and…
202401599 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's reports of no heating and hot water and a subsequent leak, and for its complaint handling. The landlord offered compensation…
202341615 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of a roof leak causing damp and mould, pests and a communal gate malfunction, as repairs were significantly delayed beyond published timescales…
202438428 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and of the complaint. It ordered the landlord to pay £250 compensation (£200 for the damp and mould reports and £50…
202436007 Housing association
Severe maladministration found in the landlord's handling of the resident's request to repair or replace rotten windows and balcony door, which took 33 months from first report to replacement. The landlord failed to…
202446617 Housing association
The Ombudsman found service failure in the landlord's handling of the roof repair/insulation, but no maladministration in its handling of the boiler repair or the associated complaint. The landlord was ordered to pay an…
202339998 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, because it failed to acknowledge the resident first reported the issue in February 2019 and there were delays in rectifying…
202514443 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about cracks, holes in walls, loft insulation, roof lining and floorboards, due to unreasonable delays arranging inspections…
202331616 Housing association
There was no maladministration in the landlord's handling of the resident's request for new heaters, as it took the concerns seriously, replaced the original heating system and provided advice and support. The landlord…
202509140 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's reports of repairs, having acknowledged delayed repairs, poor communication, and the trouble, upset and inconvenience…
202503811 Housing association
The Ombudsman found maladministration in the landlord's handling of urgent repairs to a lintel and steps, service failure in its handling of planned decarbonisation works, and reasonable redress in its complaint…
202453385 Housing association
The landlord condemned the resident's ventilation unit but delayed arranging the replacement, missed its repairs and damp-and-mould policy timescales, failed to act urgently despite health risks, and did not complete a…
202419137 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of damp and mould, and no maladministration in its complaint handling. It found reasonable redress for the landlord's…
202417676 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs to a wet room following a refurbishment, where the landlord took too long to complete the repairs but from May 2024 identified its mistakes,…
202506388 Housing association
The Ombudsman found maladministration in the landlord's response to long-running damp and mould reports: it limited its review to 12 months against its own policies, acted without the urgency its procedures require, did…
202504098 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould — it was slow to complete follow-on repair works and missed target dates, kept poor records, and failed to…
202419667 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to bedroom windows, reasonable redress for repairs to external doors, and maladministration in its handling of reports of damp and mould. There…
202102715 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ASB reports and fence/boundary issues, as the landlord acknowledged its failures, apologised, and offered appropriate compensation totalling £325. The…
202347909 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to a window in a communal area, which took over two years to complete amid contractor confusion and poor communication, and maladministration…
202404691 Housing association
The Ombudsman found no maladministration in the landlord's responses to the resident's concerns about antisocial behaviour, communal repair issues and her request for a new kitchen, and reasonable redress in its…
202406999 Housing association
The Ombudsman did not investigate the complaint about non-receipt of a decorating voucher as it concerned matters over 12 months before the resident complained (outside jurisdiction). It found no maladministration in…
202503734 Housing association
The Ombudsman found maladministration in the landlord's handling of reports about the condition of the front door and windows (failure to meet repairs timescales and to carry out temporary repairs), service failure in…
202312997 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of ASB and in its complaint handling. The landlord failed to respond to the resident's letters, did not properly risk assess her ASB reports or…
202428371 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a pest infestation: it did not raise a job to remove the soiled loft insulation until the resident complained, repairs were…
202502565 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, citing delay in inspecting, failure to raise repairs within its procedure (22 weeks after inspection), poor…
202337924 Housing association
The landlord significantly delayed acting on its April 2023 damp and mould survey, failing to raise the recommended works for around nine months and communicating poorly, and it also missed its complaint-handling…
202336135 Housing association
The Ombudsman found a reasonable offer of redress on all four complaint heads: the landlord's handling of boiler repairs, the resident's service charge queries, communal cleaning and maintenance, and its complaint…
202446563 Housing association
The landlord failed in its handling of damp and mould: it took over 5 months to inspect after the initial report, missed its 7-day policy timescale for all three mould washes, and did not carry out the works promised at…
202405381 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's noise reports: it did not maintain its contact timelines, kept poor records, failed to evidence a clear action plan, and did not justify…
202424976 Housing association
The complaint concerned the landlord's handling of the resident's mutual exchange application. The Ombudsman found the landlord failed to give a decision within its 42-day timescale and did not communicate with the…
202453111 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and associated repairs: it failed to act on its surveyor's concerns about the damp proof course until after its stage 2 complaint response, with…
202429508 Housing association
The resident complained about the landlord's handling of his request to cut back trees in his private garden. The Ombudsman found service failure: the landlord took 50 days to give a suitable response and did not…
202451598 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp, mould and window issues and in the condition of the communal areas, and maladministration in its handling of the issues…
202421830 Housing association
The Ombudsman found the landlord's handling of the resident's pest infestation reports outside jurisdiction (complaint exhausted over 12 months before being brought). On the repairs complaints (boiler, damp and mould,…
202426225 Housing association
The complaint concerned an increase in the cost of the property's building insurance (collected via service charge) and the landlord's communication about it. The Ombudsman found the cost increase outside jurisdiction…
202423276 Housing association
The resident complained that the landlord's contractor damaged the chimney liner during an annual chimney sweep, leaving her unable to use her solid fuel stove, and sought a contribution to the £1,380 replacement cost.…
202422349 Housing association
The complaint concerned the landlord's handling of the resident's reports of noise from her neighbour. The Ombudsman found maladministration: while the landlord initially took appropriate steps, there was no evidence it…
202337417 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of flooding in her garden, and service failure in its handling of her complaints. The landlord repeatedly failed to keep the…
202431242 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and related repairs, due to considerable delay between the September 2023 leak report and its September 2024…
202342489 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's request for a wet room. While the landlord's decisions not to install a wet room (directing the resident to a disabled facilities grant…
202433034 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of damp and mould: repairs took over three years with significant failings and breaches of policy, but the £2,840 settlement…
202442992 Housing association
The complaint about the landlord's handling of damp and mould and the replacement of windows was resolved with intervention under paragraph 53.c of the Housing Ombudsman Scheme. After the landlord replaced the…
202413916 Housing association
The complaint concerned the landlord's handling of reports of damp and mould. There was an unexplained delay in completing required repairs and a delay in following up when a compensation payment failed, but the…
202438382 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould and associated repairs, citing delays completing remedial repairs outside its published timescales, failure to…
202442055 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould — including failing to assess or prioritise the case, not having regard to HHSRS or completing a risk…
202308881 Housing association
The Ombudsman found the landlord made a reasonable offer of redress that satisfactorily resolved both complaint heads: the delay in completing repairs to the resident's staircase and the landlord's complaints handling.…
202315773 Housing association
The complaint concerned the level of compensation the landlord offered for its handling of a boiler leak that flooded the resident's home (including a decant), plus its complaint handling. The Ombudsman found the…
202439567 Housing association
The resident complained about the landlord's handling of kitchen repairs and reports of damp and mould following a leak. The Ombudsman determined the complaint is outside its jurisdiction because the same matters are…
202224842 Housing association
The Ombudsman found service failure in the landlord's handling of a property move request, a leak-related compensation request, and the complaint, and maladministration in its handling of ASB reports, ordering an…
202422878 Housing association
The resident complained about the landlord's handling of a request to paint the fascia boards at her home, including delays, damage caused by operatives, and clumsy communications suggesting she could paint the boards…
202322171 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise transference from outside the property, due to significant ongoing delays (over two years) in investigating and…
202413045 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and associated repairs, reasonable redress in its handling of his kitchen floor tile reports, and service…
202320731 Housing association
The complaint concerned the landlord's response to reports of repairs to the drain in the resident's wet room and to a delay in paying compensation from a previous complaint. The Ombudsman found the landlord offered…
202427767 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of antisocial behaviour, and maladministration in its handling of the complaint. Records did not support the landlord's account…
202400610 Housing association
The Ombudsman found maladministration in the landlord's response to reports of repairs including damp and mould, defective windows and blocked guttering, ordering £1817 compensation (loss of amenity plus distress and…
202225008 Housing association
The Ombudsman found service failure over garage and kitchen repair delays, maladministration over unresolved window draughts and mould linked to a household vulnerability, and reasonable redress already offered for…
202334007 Housing association
The Ombudsman found maladministration in the landlord's handling of floorboard repairs, ordering £150 compensation, an inspection of the floorboards and refresher training. It found the landlord had offered redress…
202429481 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of water ingress and associated damp and mould, due to excessive delays in investigating and completing a permanent roof repair…
202341955 Housing association
The complaint concerned the landlord's response to the resident's repeated reports about problems with the electrics in her home. The Ombudsman found service failure: although the landlord attended reports in line with…
202418468 Housing association
The Ombudsman found service failure in the landlord's handling of roof repairs (gutters, fascias and eaves), which were delayed well beyond its repair timescales with poor communication, and ordered an additional £100…
202222206 Housing association
A shared ownership leaseholder was left without heating for 8 months, endured a 6-month delay replacing a faulty smoke detector, and a roughly 3-year unresolved fire sprinkler alarm fault, compounded by poor complaint…
202317936 Housing association
The Ombudsman found reasonable redress for the landlord's handling of reports about the standard and frequency of grounds maintenance in the car park area, based on its £150 compensation offer and learning, but found…
202316198 Housing association
The landlord's response to the resident's request for replacement external doors, in which it identified service failures and offered £740 compensation prior to investigation, was found to amount to reasonable redress.…
202233697 Housing association
The Ombudsman found service failure in the landlord's response to a shared owner's queries about her rent account and service charge, and maladministration in its complaint handling. The landlord was ordered to pay £250…
202226726 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports about a neighbour but found maladministration in its handling of the associated complaint, ordering £100 compensation and an apology.
202403559 Housing association
The Ombudsman found the landlord's offer of redress satisfactorily resolved the resident's complaints about its response to reports of damp and mould, its replacement of storage heaters, and its handling of repairs to…
202334620 Housing association
The resident complained about the landlord's handling of a recurring kitchen sink blockage and about damp and mould in the property. The Ombudsman found delays in the landlord's handling of both matters (including…
202312962 Housing association
The Ombudsman found reasonable redress for the landlord's response to the resident's concerns about the administration of her rent account and the calculation of her monthly direct debit, as it had explained the "never…
202400949 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, ordering £2,589.32 compensation plus a risk assessment, an inspection for a possible PIV unit and…
202334343 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould, due to significant delays in investigations and a failure to carry out lasting repairs almost two…
202342904 Housing association
The Ombudsman found the landlord's prior offers of redress satisfactorily resolved the complaints about its handling of the resident's reports of no heating and hot water and about a leak and outstanding repairs, but…
202307331 Housing association
The Ombudsman did not investigate the substantive complaint about the landlord entering the resident's garage and disposing of its contents, as it was the subject of court proceedings (paragraphs 41(c) and 42(e) of the…
202229793 Housing association
The Ombudsman found maladministration in the landlord's handling of severe antisocial behaviour reports, citing missing risk assessments, poor communication, delayed enforcement action and an insecure communal door, and…
202302023 Housing association
The resident raised repeated concerns that fencing had been installed over the boundary line, into her garden. The Ombudsman found maladministration because the landlord failed to send a surveyor to check the fence…
202125886 Housing association
The Ombudsman found maladministration in the landlord's handling of a resident's reports about a neighbour's changes to a communal garden, due to delays, poor communication, and failure to address service charge…
202218810 Housing association
The Ombudsman found maladministration in the landlord's response to reports of low water pressure from the shower, due to unreasonable delays (71 days for a routine repair, 147 days for a new water supply connection),…
202306233 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the plaster repairs, which were delayed by more than two years, its £200 offer being proportionate; the landlord acted reasonably in…
202304099 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about staff conduct, service failure in its complaint handling, and service failure in its management of knowledge and…
202227249 Housing association
The Ombudsman found maladministration in the landlord's inability to evidence delivery of a window cleaning service it charged for over two years, and service failure in its complaint handling, ordering an additional…
202304900 Housing association
The Ombudsman found maladministration in both the landlord's provision of gardening services (it failed to ensure the gardener completed weed and feed treatment and stopped requiring signed satisfaction slips, both…
202229616 Housing association
The Ombudsman found maladministration in the landlord's handling of a suspected carbon monoxide leak and in its complaint handling, ordering £982 compensation, alarm investigation, and a written apology.
202229698 Housing association
The Ombudsman found maladministration in the landlord's handling of remedial works, its communication about a temporary and permanent move, and its complaint handling, ordering £2,573.92 compensation and further…
202214873 Housing association
The landlord was found to have service failure for its slow response (3 months) to a resident's report of cement and debris left by contractors on his property, and maladministration for its complaint handling delays.…
202209533 Housing association
The Ombudsman found no maladministration regarding the landlord's response to reports of possible subsidence and a wasp infestation, but found service failure in the landlord's response to overgrown trees (unclear if…
202302675 Housing association
The Ombudsman found maladministration in the landlord's handling of the collection of rent in advance and rent arrears, and maladministration in its complaint handling. The landlord was ordered to pay £925 in total, to…
202212832 Housing association
The landlord was found to have maladministration for its response to the resident's repair reports, complaint handling, and record keeping. The landlord took too long to respond to repairs including the pantry floor…
202124467 Housing association
The landlord was found to have maladministration for its handling of repairs, including unreasonable delays of 5-7 months, poor record keeping, failure to properly investigate damp and mould, and poor communication.…
202206981 Housing association
The Ombudsman found service failure by the landlord for a 71-day delay in carrying out responsive repairs to the resident's windows, ordering £100 compensation. The landlord's complaint handling was also criticised for…
202119238 Housing association
The Ombudsman found service failure in the landlord's handling of a resident's housing transfer application on medical grounds, as it did not properly consider the resident's vulnerabilities or her appeal…
202215369 Housing association
The Ombudsman found maladministration in the landlord's handling of a leak and ceiling repair, which took almost a year to complete due to repeated delays and failures to log and progress repairs. Maladministration was…
202128291 Housing association
The landlord was found to have severe maladministration for taking over two years to complete repairs to the stairs and bathroom flooring, and maladministration for delays to the living room ceiling repair and complaint…
202121460 Housing association
The Ombudsman found reasonable redress for the leak-related delay (50 days without kitchen lighting). Service failure for not assessing the resident's temporary housing request regarding bed bugs. No maladministration…
202006337 Housing association
Severe maladministration for the landlord's handling of subsidence repairs over 5+ years, including a chaotic emergency decant, defective underpinning, and the resident living in a dangerous property for over 3 years.…
202207660 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about service charges, due to incorrect information about cleaning frequency, failure to update on door repairs, and delay in…
202110891 Housing association
The Ombudsman found maladministration by GreenSquareAccord in handling lift repairs, bin store repairs, entrance door security/ASB, communication, and complaint handling. Service failure was found for a communal leak…
202008441 Housing association
The Ombudsman found maladministration by GreenSquareAccord Limited for its handling of a resident's compensation request after a leak damaged their carpet. The landlord acknowledged responsibility but repeatedly changed…
202221253 Housing association
The Ombudsman found no maladministration in the landlord's handling of a rat infestation, as it acted promptly within its repair policy timescales and engaged specialist pest control despite this generally being the…
202101087 Housing association
Severe maladministration for noise nuisance handling (no risk assessment, no action plan, failure to consider PTSD vulnerabilities, delayed mediation) and complaint handling (101-day stage one delay, no stage two,…
202105733 Housing association
The Ombudsman found no maladministration in the landlord's handling of a flooring request, as its policy of only flooring wet areas was reasonable and it responded appropriately. However, there was maladministration in…
202202664 Housing association
The Ombudsman found severe maladministration for void-stage and subsequent repairs, and maladministration for complaint handling. The landlord failed to carry out adequate void inspections, leaving the property in poor…
202124182 Housing association
The Ombudsman found no maladministration in the landlord's communication about buildings insurance policy terms and the claim process, as the landlord provided insurance information and correctly directed the…
202206869 Housing association
The landlord was found to have service failure for delays in repairing a leak (taking three months with missed opportunities) and for failing to offer the resident access to its insurers for a damage claim. The landlord…
202113283 Housing association
The Ombudsman found severe maladministration in the landlord's handling of defects and repairs, and in its handling of requests for adaptations, due to prolonged delays (over two years), failure to consider the…
202004624 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, the warden incident, or disposal of belongings after eviction. However, there was maladministration in the landlord's handling of…
202209779 Housing association
The Ombudsman found that the landlord offered reasonable redress after significant delays and failures in repairing a leak that caused a ceiling collapse, including poor record keeping, missed appointments, and staff…
202208247 Housing association
The Ombudsman found maladministration by GreenSquareAccord Limited for failing to follow its aids and adaptations policy when the resident, a wheelchair user with health conditions, requested flooring adaptations and…
202203074 Housing association
The Ombudsman found service failure in the landlord's handling of heating issues due to communication failings and delays in arranging appointments, ordering £200 compensation. No maladministration was found regarding…
202123498 Housing association
The Ombudsman found maladministration by GreenSquareAccord Limited for unreasonable delays in responding to the resident's complaint (86 working days vs 10 working day policy) and in inspecting the garden (missed…
202126969 Housing association
The landlord was found to have maladministration for its handling of a resident's report of a leak and subsequent repairs. It failed to classify the leak as an emergency despite electrical wires being nearby, leading to…
202105123 Housing association
The Ombudsman found maladministration for the landlord's delayed response to reports of mould, which took over a year to address, causing the resident and her family inconvenience and distress. No maladministration was…
201911522 Housing association
The Ombudsman found no maladministration in the landlord's handling of bathroom repair works or in its refusal to reimburse the resident for an unauthorised bathroom replacement. However, maladministration was found in…
202108707 Housing association
The Ombudsman found no maladministration by the landlord. The landlord responded promptly to a water leak, completing substantive repairs within four days. There was no evidence the leak was caused by landlord failure,…
202122363 Housing association
The Ombudsman determined that the complaint about the level of rent is outside its jurisdiction, as disputes about rent levels require a binding decision from a court or tribunal.
202010493 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about no hot water, heating and storage heater repairs, as delays were due to pandemic restrictions and subsequent responses were timely.…
202011790 Housing association
The Ombudsman found no maladministration regarding the installation of thinner window glass or the information provided by contractors, but found maladministration in the landlord's handling of outstanding repairs and…
202012331 Housing association
The Ombudsman determined the complaint was outside its jurisdiction. The dispute concerned service charge liability (a matter for the First-tier Tribunal) and interpretation of lease terms regarding age restrictions and…
202103826 Housing association
The Ombudsman determined the complaint about fulfilment of a self-build scheme from 1998 was outside jurisdiction because it was raised too late, concerns rent levels, and is better suited for court determination.
202014306 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about storage heaters coming loose from the wall, as it attended within reasonable timeframes and there was no evidence of…
202012871 Housing association
The Ombudsman found no maladministration regarding repairs to plastering, boiler, bathroom replacement, and kitchen alterations. However, there was service failure in the landlord's communication with the resident (poor…
202013559 Housing association
The Ombudsman resolved the complaint through mediation after the resident agreed to accept the landlord's offer of £100 compensation for its handling of a heating repair and a leak. The landlord had disconnected the…
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