Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
GreenSquareAccord Limited | Decisions | Housing Ombudsman's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202524178 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's report of mice (failure to follow its pest control policy and consider household vulnerability), service failure in back door repairs…
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