Greenwich Council
202122271
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…
Local authority / ALMO / TMO
Greenwich Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 2
- Reasonable redress 1
- Service failure 4
- Maladministration 3
Greenwich Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (8)
All landlordsGreenwich Council
201914844
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the…
Service failure Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Greenwich Council
202109482
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to charge rent for the property up until August 2020..
Greenwich Council
202101671
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity..
Greenwich Council
202006184
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of an odour in his property.. Total compensation ordered: £425.
Greenwich Council
202005808
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the…
Greenwich Council
201909305
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s…
Greenwich Council
201910844
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint.
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