Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Greenwich Council's maladministration rate (63%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202122271 Local authority / ALMO / TMO
The Ombudsman found service failure by Greenwich Council regarding its response to a leaseholder's reports of a leak and its handling of subsequent repairs. The landlord delayed repairs for around 12 months, missed…
201914844 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its handling of leaks reported since 2018. Although there were delays, the landlord investigated, carried out repairs beyond its obligations,…
202109482 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Greenwich Council in its decision to charge rent until the tenancy was properly terminated. The resident did not give written notice or return keys until August 2020, and the…
202101671 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports about noise nuisance and drug activity, as it took reasonable steps including patrols, warning letters, and liaison with police. The…
202006184 Local authority / ALMO / TMO
The Ombudsman found maladministration by Greenwich Council for delaying inspection of the resident's bedroom after reports of an unbearable odour, focusing instead on the communal bin chute, and for significant delays…
202005808 Local authority / ALMO / TMO
The Ombudsman found maladministration by Greenwich Council for its handling of a November 2019 report of damp and mould, where it failed to update the resident on the outcome of an inspection or carry out further…
201909305 Local authority / ALMO / TMO
The landlord was found to have a service failure for unreasonably deferring the resident's window repair for 2-3 years to a planned maintenance programme after parts became obsolete, rather than finding an alternative…
201910844 Local authority / ALMO / TMO
The Ombudsman found service failure by Greenwich Council for delaying the investigation of a reported leak (attending 14 working days instead of 5), which contributed to the leaseholder's bathroom ceiling collapsing,…
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