Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Guildford Borough Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202539008 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a pest infestation and reports of repairs, and service failure in its complaint handling. The landlord delayed responding to…
202422292 Local authority / ALMO / TMO
The Ombudsman determined that the complaints about the landlord's handling of the resident's tenancy while she was away and of her son's vulnerabilities were outside its jurisdiction. It found service failure in the…
202325281 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of an odour in her property: it reacted promptly, decanted the household, liaised with environmental health, kept the…
202343175 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, and in its complaint handling. It ordered the landlord to pay £600 compensation, review its complaint…
202123338 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the landlord's handling of reports of unacceptable behaviour against the resident was outside its jurisdiction because the property was temporary accommodation…
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