Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Guinness Care and Support Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202124932 Housing association
The Ombudsman found no maladministration in the landlord's handling of a rearranged meeting, as the landlord communicated the change several days in advance, explained the reason, apologised, and made multiple attempts…
202205546 Housing association
The Ombudsman found service failure by the landlord regarding its record-keeping and handling of the resident's concerns about communal hedge maintenance, ordering £100 compensation. No maladministration was found…
Landlord Monitor feature
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