Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Guinness Care and Support Limited's maladministration rate (50%) is lower than the average for comparable landlords (80%) across published Ombudsman determinations.
202124932
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to a meeting being rearranged without providing notice to the resident..
202205546
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of…
Landlord Monitor feature
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