Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Hackney Housing Co Operative Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202225603 Housing association
The Ombudsman found severe maladministration in the landlord's response to reports of damp and mould, plus maladministration in handling electrical works and the complaint, ordering £2,000 total compensation.
201816318 Co-operative
The Ombudsman determined that the complaint about antisocial behaviour, repairs and damp issues was outside its jurisdiction because the resident did not request an investigation within 12 months of the landlord's final…
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