Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Hackney Housing Co Operative Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202225603
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint…
201816318
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their landlord. The…
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