Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Halton Housing's maladministration rate (85%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202502287 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a succession application. We have also investigated the…
202408957
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the…
202224828
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has…
202431709
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in her property.. Total compensation ordered: £100.
202416113
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest…
202433670
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it move her.. Total…
202313880
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint..
202302434
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French…
202310172
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of defects. Complaint handling.. Total compensation ordered: £472.
202217044
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request for reasonable…
202123835
The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his…
202105167
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlords handling of the resident’s reports concerning toilet repair issues..
202015876
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered the landlord’s…
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