Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Halton Housing's maladministration rate (69%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202502287 Housing association
The landlord handled the succession application in line with its policy and explained its position clearly, so there was no maladministration. However, there was service failure in its complaint handling: it did not…
202408957 Housing association
The landlord offered redress that satisfactorily resolved the complaint about its handling of flooring repairs, but there was maladministration in its handling of reports of damp and mould and in its complaint handling.…
202224828 Housing association
The Ombudsman found maladministration in the landlord's handling of window and guttering/plasterwork repairs and complaint handling, but no maladministration regarding stopcock repairs, ordering £1150 compensation and…
202431709 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould: it did not complete all the repairs it had committed to (an outstanding skirting board and painting of a…
202416113 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's antisocial behaviour reports, repairs reports, reports about a pest infestation and communal areas, and her request to be rehoused.…
202433670 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour reports, as it failed to respond to some reports and keep regular contact as its policy required and could not…
202313880 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs (damp and mould, ventilation, storage and insulation) and in its complaint handling. The landlord delayed its response to damp and mould…
202302434 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's toilet (significant delay in raising follow-on works and miscommunication over appointments), service failure in the handling…
202310172 Housing association
The Ombudsman found maladministration in the landlord's handling of a shared owner's reports of defects in a new-build property, as it did not do enough to manage and pursue the developer, relied too heavily on a poorly…
202217044 Housing association
Service failure for passing decorating-level repairs to the resident that went beyond simple decoration; service failure for not considering whether completing decoration work in exchange for vouchers was a reasonable…
202123835 Housing association
The landlord offered, following Ombudsman intervention, to instruct an independent RICS-registered surveyor to inspect a neighbour's garden structure that the residents had complained about as ASB. The residents…
202105167 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about toilet repair issues. The landlord attended promptly, attempted repairs in line with its policy, and at no time was the…
202015876 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour (cannabis smoking, noise, and COVID-19 breaches) or in its handling of the complaint. The landlord…
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