Hammersmith and Fulham Council

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of repairs to the banister at the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s:…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s…

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of fencing repairs.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.. Total compensation ordered: £350.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its communication..

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports.. Total compensation ordered: £250.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a broken front door lock at the resident’s property.. Total compensation ordered: £250.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould, including her request to be decanted. The landlord’s…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman has also considered as part of…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of lack of heating, hot water, and water ingress though the boiler when it rained..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in the living room. The complaint..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s administration of the resident’s rent account and the build-up of rent arrears.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair.. Total compensation ordered: £2700.

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered..

The Ombudsman found maladministration in the landlord’s handling of delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of reports of flooding and damage to the resident’s shed. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the wet room..

The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Asbestos in the property. The resident’s reports of several…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: reports of a leak into the property; the water damage in the property; the resident’s need to…

The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request it should change the bedroom classification of her property.. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling..

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of : The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for paving works and a tree removal.. Total compensation ordered: £1425.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet..

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of: repairs at the property. the associated formal complaint.. Total compensation ordered: £400.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of : The level of compensation offered by the landlord for the time taken to repair the windows in the property. The landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure, reasonable redress, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s Freedom of Information…

The Ombudsman found maladministration, service failure, reasonable redress, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s: management of the resident’s rent; handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property..

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The complaint concerns the landlord’s:.

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.. Total compensation…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s management and handling of: reports of water ingress and the associated repairs to the…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s:.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s reports…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the outstanding repairs to the resident’s bathroom.. Total compensation ordered: £750.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s application for succession. The associated complaint.. Total compensation ordered: £700.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal…

The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s front doorframe.. Total compensation ordered: £950.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen roof leak. associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding her sink..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal complaint of this…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns…

The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of faulty windows by the resident.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to the resident’s request for a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s move following a fire at her property.. Total compensation ordered: £500.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of its agreement to replace the resident’s shower doors.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence..

The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of roof repairs..

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of mould in her toilet bowl..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.. Total compensation ordered: £500.

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a repair to the resident’s boiler.. Total compensation ordered: £150.

The Ombudsman found service failure, mediation settlement in the landlord’s handling of the positioning of fencing between the resident’s property and a neighbour..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the replacement of the resident’s floor.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of a leak and subsequent offer of compensation..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repair issues and the length of time taken to resolve this..

The Ombudsman found maladministration in the landlord’s handling of the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a door and window repair.. Total compensation ordered: £270.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to repairs to the windows – specifically the quality of works and delays experienced and…

The Ombudsman found maladministration in the landlord’s handling of the response to leaks into the property.. Total compensation ordered: £250.

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs following a flood at the resident’s property..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp. The associated complaint handling.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the length of time taken by the landlord to complete restorative repairs at the resident’s property. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to her property caused by a defective external wastepipe. The report will…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues with her bathroom and kitchen, and the amount…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of boiler repairs in…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a…

The Ombudsman found service failure in the landlord’s handling of the level of compensation which the landlord offered for its acknowledged service failure in its response to the resident’s report of repairs in the…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of repairs to a communal waste pipe serving the resident’s property..

The Ombudsman found service failure, maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports of noise disturbance from the flat above her.. Total compensation ordered: £250.

The Ombudsman found mediation settlement in the landlord’s handling of the length of time taken to carry out repairs..

The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works with…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from the roof into his property.. Total compensation ordered: £500.

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of The resident has complained about: The handling of damp repairs at their previous home. The handling of…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202010475 Hammersmith and Fulham Council 14 June 2021 Our approach The Housing Ombudsman’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.. Total compensation ordered: £175.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in her property..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.. Total…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the landlord’s…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The resident complains about: How the landlord handled repairs reported at the property and the level of…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay,…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs.…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not to investigate…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the resident’s fence..

The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s response to reports of mould at the property..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s complaint. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. The…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to:. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould in…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of:.