Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 34 published decisions.
Haringey Council's maladministration rate (59%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202100487 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of anti-social behaviour, as it took reasonable steps including warning letters and support referrals. However, there was service failure…
202107523 Local authority / ALMO / TMO
The landlord accepted service failure regarding damp and mould repairs but then took over two years to complete the works, missed appointments, failed to communicate, kept poor records, and miscalculated its…
202106442 Local authority / ALMO / TMO
The Ombudsman found service failure by Haringey Council in its handling of a resident's reports of a leak from her shower. The landlord took too long to resolve the issue (October 2019 to March 2020) and failed to…
202118411 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of contact restrictions. The landlord unfairly refused three complaints for not using the SPOC without properly applying its UCC policy. While…
202101108 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs following a leak, due to inconsistent record-keeping and lack of clarity about what work was completed. Maladministration was found in the…
202115076 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Haringey Council in its response to the resident's reports of noise nuisance and ASB, and in its decision to decline the resident's request for a management transfer. The…
201909345 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council for its handling of a leaseholder's reports of a water leak from the property above, which took nearly 10 months to resolve, and for its handling of the…
202124996 Local authority / ALMO / TMO
The Ombudsman determined the complaint about the Council's assessment of the resident's housing application (banding priority) was outside its jurisdiction, as it falls properly within the jurisdiction of the Local…
202117782 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about fire safety works at her leasehold property, as the landlord followed proper consultation procedures and kept the…
202102332 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council in its response to a leaseholder's reports of disrepair to a bathroom 'pod' extension. While the landlord carried out inspections and assessed temporary…
201914247 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council regarding its response to a roof leak, its compensation offer, and delays to remedial works. While the landlord attended to the leak and offered £200…
202100265 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council for delays in responding to the resident's August 2020 repair report, including a three-month gap before inspection, a one-month delay in communicating the…
202107358 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction. The complaint about property suitability was raised too late (17 years after the tenancy began) and concerns local authority housing allocation, which…
202101286 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council for its handling of a leaseholder's reports of rainwater ingress. The landlord took approximately seven months to complete external repairs, failed to keep…
202008836 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the disputed parking space was not part of the resident's tenancy agreement and therefore did not concern the resident's occupation of their…
202101167 Local authority / ALMO / TMO
The Ombudsman found service failure by Haringey Council in its response to a leaseholder's reports of antisocial behaviour. While the landlord took reasonable practical steps (repairing the communal door, arranging…
202108571 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the garages were rented under separate commercial agreements, not forming part of the resident's leasehold occupancy of their home.
202016546 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for delays in repairing roof and bathroom leaks (£400 compensation), but found maladministration for repeated delays in handling the resident's reports of…
202101101 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council's handling of the resident's re-housing/transfer request falls outside its jurisdiction because it concerns an application under Part 6 of the…
202100755 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of reports of leaks, damp and mould, and maladministration for its complaint handling and record keeping. The landlord failed to communicate…
202007715 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council for failing to properly handle kitchen upgrade works (not responding to health and safety concerns or a layout change request for over 18 months) and for failing…
202010916 Local authority / ALMO / TMO
The Ombudsman found service failure by Haringey Council in its response to a leaseholder's reports of wastewater upsurges in her kitchen sink. There were delays in clearing blocked drains, the complaint response did not…
202011998 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's excessive 17-month delay in handling repairs to the resident's guttering, roof and windowsill, and service failure for its unreasonable delay in responding to the…
202104095 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Haringey Council regarding its request for a leaseholder to remove a security grille from her front door. The landlord's request was reasonable, based on fire safety guidance,…
202009073 Local authority / ALMO / TMO
The Ombudsman found maladministration by Haringey Council for its handling of a resident's reports of damp and mould (unreasonable delay, poor record-keeping, failure to address compensation request) and a mouse…
202004508 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports between November 2019 and July 2020, and no maladministration in its response to a water supply issue in November 2019. Two other…
202005551 Local authority / ALMO / TMO
The Ombudsman found no maladministration across all five complaint heads: handling of ASB reports, response to soundproofing request, complaint handling (despite a significant stage-one delay), delay in replacing…
202005882 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's rent account. While the landlord's overall investigation and £25 compensation credit were reasonable, it failed at stage two to address…
201916353 Local authority / ALMO / TMO
The Housing Ombudsman determined that both complaints — about repairs to the lift, heating and hot water in temporary accommodation, and about the resident's housing status/banding on the choice based letting scheme —…
202005594 Local authority / ALMO / TMO
The Ombudsman declined to investigate the resident's complaint about the level of compensation offered for the impact of anti-social behaviour on her health and wellbeing, as the historic issues fell outside the…
202003052 Local authority / ALMO / TMO
The Ombudsman resolved the complaint through mediation after the landlord agreed to offer the resident a property matching their specified criteria when one becomes available, which the resident accepted as a…
202000931 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Haringey Council regarding its handling of issues reported by a resident about the impact of an intergenerational living project in a sheltered housing block. The landlord…
201915284 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a reported gas leak, as it carried out appropriate inspections and reasonably concluded there was no carbon monoxide leak. However, there was…
202003505 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Haringey Council in its response to the resident's reports of a leak from the property above. The landlord acknowledged service failure for a missed appointment, paid £10…
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