Haringey London Borough Council

The Ombudsman found service failure in the landlord's response to the resident's reports of persistent drainage issues, because it did not investigate or directly respond to reports of drainage defects (gaps, loose…

The Ombudsman found reasonable redress in the landlord's management of a delayed front door repair (the landlord completed the work and paid £450 compensation), but service failure in its complaint handling because it…

The Ombudsman found maladministration in the landlord's response to missing loft insulation, repairs to the garden gate, and the handling of the complaint. The landlord failed to complete the loft survey and insulation…

The landlord took approximately 18 months to replace the resident's front door following a forced entry, missing multiple appointments without notice and failing to communicate progress. The Ombudsman found…

The Ombudsman found maladministration in the landlord's handling of property repairs, which failed to raise, follow-up or explain its position despite the resident chasing on multiple occasions over a prolonged period.…

Maladministration was found in the landlord's handling of a roof leak and kitchen repairs, where it failed to take timely action, relied on uncoordinated inspections, and did not communicate clearly or complete repairs.…

The Ombudsman found service failure in the landlord's response to the resident's concerns about its calculation of arrears, as it did not explain how the arrears increase of £1,012.17 was calculated or provide clear…

The landlord was found responsible for service failure in its handling of intercom repairs, leaving the resident without a working intercom for over 8 months due to missed appointments and poor contractor monitoring. It…

There was maladministration in the landlord's handling of reports of repairs due to significant delays in completing multiple repairs (roof, kitchen, balcony rail) far exceeding policy timescales and poor communication.…

Maladministration was found in the landlord's management of repairs related to a ceiling leak, due to prolonged delays, significant gaps in record keeping, and failure to progress essential repairs over an extended…

The Ombudsman found maladministration in the landlord's response to reports of mice in the kitchen (delays starting pest control, taking 9 months to address access holes, and failing to plan for the ongoing infestation)…

Maladministration was found in the landlord's handling of the resident's reports of unannounced visits by its heating contractor to reposition her cooker, as it failed to give advance notice or explain the purpose of…

Maladministration found in the landlord's handling of a roof leak causing damp and mould (repairs took over 2 years) and in its handling of a door repair (over 1 year delay). Service failure found in complaint handling.…

The landlord was found responsible for reasonable redress in its response to reports of repairs and damp and mould, having completed the outstanding window works and offered £300 compensation for the nine-month delay.…

The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of faulty windows and associated damp and mould, and maladministration in its complaint handling. The landlord failed to…

The Ombudsman found service failure in the landlord's handling of repairs to the front communal door, which were significantly delayed (initial report May 2023, not completed until March 2024) with poor record keeping…

The Ombudsman found the resident's rehousing request fell outside its jurisdiction (LGSCO remit), found maladministration in the landlord's handling of damp and mould due to significant delays in arranging an inspection…

The Ombudsman found service failure in the landlord's handling of balcony door repairs — it failed to complete the repairs within policy timeframes, mismanaged and miscommunicated appointments, kept inconsistent…

The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB by a neighbour — it did not follow its ASB policy, failed to carry out a risk assessment or action plan, communicated…

Maladministration was found in the landlord's handling of a recurring roof leak, which involved missed appointments, delays in repair, and failure to follow through on promised actions. Service failure was found in…

The Ombudsman found maladministration in the landlord's handling of the resident's report of a leak and subsequent damp and mould, and in its handling of the complaint. The landlord delayed investigating and repairing…

The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of leaks: while there were failings, the landlord acknowledged them, arranged a further inspection with team leader oversight,…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour (ASB) because it did not complete a risk assessment, record the resident's vulnerabilities, or evidence…

The landlord failed to attend a booked roof-leak appointment without notice and offered a new appointment around two months away, and it failed to tailor its response to the resident's circumstances despite a history of…

The Ombudsman found severe maladministration in the landlord's handling of a roof leak, damp and mould, which took almost 21 months to resolve despite the household's known vulnerabilities, and service failure in its…

An investigation found maladministration in the landlord's response to reports of damp and mould and in its complaint handling, with a service failure in its handling of the resident's claim for compensation for loss of…

The Ombudsman found maladministration in the landlord's handling of a recurrent leak, response to pest infestation, handling of drainage issues, and complaint handling, plus service failure in the handling of a wardrobe…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould in the cupboard under the stairs, due to an unreasonable delay of almost 6 months in fixing the underlying…

The Ombudsman found severe maladministration in the landlord's handling of reports of leaks, damp and mould and the associated repairs, and in its complaint handling. The landlord repeatedly failed to address repairs…

The landlord delayed arranging and completing kitchen repairs following a bathroom leak, failed to follow its Repairs policy, and did not communicate effectively or consider its duties to a vulnerable household,…

The landlord offered reasonable redress for its handling of the resident's request for emergency assistance and door replacement (including its key error, poor communications and delay), and for the delays in escalating…

The Ombudsman found severe maladministration in the landlord's handling of reported damp, mould and plastering repairs, including a failure to complete agreed repairs, lengthy delays, poor record keeping and a failure…

The Ombudsman found reasonable redress in the landlord's handling of reports of a roof leak (it apologised, offered £500 and took learning, though delays were shared), maladministration in its failure to act on reports…

The Ombudsman found service failure in the landlord's handling of bathroom repairs (delays completing the promised repairs and failure to arrange a further damp and mould inspection) and maladministration in its…

The Ombudsman found severe maladministration in the landlord's handling of reports of a leaking roof with associated damp and mould, and severe maladministration in its handling of window disrepair, plus…

The Ombudsman found severe maladministration in the landlord's handling of the resident's request for adaptation works (bathroom wet room and stairlift), which remained pending over more than 36 months despite approval,…

The Ombudsman found maladministration in the landlord's handling of a roof leak reported in October 2022 that took almost 2 years to repair, involving missed appointments, poor communication, and failure to keep the…

The Ombudsman found maladministration in the landlord's handling of damp, mould and draughts in the property, the information held on its records, and its complaint handling, but no maladministration in its handling of…

The Ombudsman found service failure in the landlord's handling of the resident's damp, mould and associated repairs, and in its complaint handling, ordering £200 compensation. It found no maladministration in the…

The Ombudsman found maladministration in the landlord's handling of the kitchen repairs following a flood, its handling of the property's leaks, and its complaint handling. The landlord was ordered to apologise,…

The Ombudsman found no maladministration in the landlord's handling of the resident's request for a kitchen and bathroom replacement, as it took expert advice and had regard to the Decent Homes Standard. It found…

The Ombudsman found maladministration in the landlord's handling of a reported leak, which remained unresolved from May 2023 until the resident left the property in May 2024, and service failure in its handling of the…

The Ombudsman found maladministration in the landlord's handling of repairs (the bathroom, kitchen leak, grey water in the taps, electrical sockets and fire door), including delays, poor communication and failure to…

The Ombudsman found service failure in the landlord's handling of the resident's ASB reports and of her request for a management transfer, no maladministration in its handling of staff conduct, and maladministration in…

The Ombudsman found the resident's request to be permanently rehoused was outside jurisdiction (allocation/banding is a council function). It found service failure in the landlord's handling of repairs (delay completing…

The complaint concerned the landlord's handling of damp and mould caused by leaks, its handling of subsequent remedial repairs, and its complaint handling. Following the Ombudsman's intervention, the landlord offered…

The landlord failed to resolve a rainwater leak into the resident's living room: it did not complete the post-works inspection it promised, did not make good black tar left on external walls and sills, and failed to…

The Ombudsman found maladministration in the landlord's handling of reports of a roof leak and subsequent damp and mould, including failure to determine the cause of the leak, delays in inspecting and carrying out…

The complaint concerned the landlord's handling of a repair to a communal soil pipe serving the resident's property after a back surge of wastewater overflowed into the property. The landlord repaired the pipe within…

The complaint concerned the landlord's response to the resident's request to be refunded for garage rent and related costs after she could not use her garage. The Ombudsman determined the complaint was not within its…

The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of disrepair in her home, including the need for a decant, and maladministration in its complaint handling. The landlord…

The Ombudsman found maladministration in the landlord's handling of repairs to the leaseholder's front door and windows, citing significant delays, wasted appointments, poor communication and the front door remaining…

The Ombudsman found maladministration in the council's handling of the resident's reports of antisocial behaviour: it failed to progress the case after her initial report in line with its 5 working day target, kept no…

The Ombudsman found maladministration in the landlord's handling of repairs to the front entrance door, reports of leaks and associated damage, concerns about the condition of brickwork, reports of faulty radiators, and…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports about a faulty intercom, lifts being out of service, and her rehousing request, but found service failure in its complaint…

The Ombudsman found maladministration in the landlord's handling of roof repairs (a reported leak took around 15 months to repair, with no interim measures and poor communication) and in its complaint handling (stage 1…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of dampness and the associated repairs, and maladministration in its handling of her complaints. It ordered the landlord to pay…

The Ombudsman found maladministration in the landlord's response to reports of a leak into the property and to reports of damp and mould, service failure in its complaint handling, and maladministration in its record…

The complaint concerned the landlord's handling of reports of repairs to the communal roof of a building where the resident is a leaseholder. The Ombudsman determined the complaint was not within its jurisdiction under…

The Ombudsman found severe maladministration in the landlord's handling of the resident's damp and mould reports — repairs identified in August 2023 remained outstanding nearly a year later, concerns about the safety of…

The landlord delayed investigating and completing external repairs for water ingress into the resident's leasehold flat, taking over 20 months to complete the repairs for which it was responsible, and failed to identify…

The Ombudsman found maladministration in the landlord's handling of repairs to the fencing at the bottom of the stairwell and top of the terrace, due to substantial ongoing delays and continued poor communication, and…

The Ombudsman found maladministration in the landlord's handling of the resident's request for a temporary/permanent move due to domestic violence, and in its response to concerns about the suitability of the temporary…

The landlord failed to progress repairs to defective external pointing causing penetrating damp and mould in a leaseholder's flat, with poor record keeping, inadequate communication and excessive delays; the works…

The landlord was found to have maladministrated in its handling of the replacement of laminate flooring to reduce noise disturbance, given a lack of communication over a 6-month period that caused the resident distress.…

The Ombudsman found maladministration in the landlord's handling of a refund request for fire doors it did not install. The landlord took more than a year to refund money paid for fire-safety works and then credited it…

The landlord was found to have maladministration for its response to reports of damp and mould (7-month delay in completing repairs, failure to assess vulnerabilities or take temporary measures) and for a 3.5-year delay…

The Ombudsman found severe maladministration in the landlord's handling of reports of a roof leak and subsequent damp and mould, which were left unresolved for almost three years through repeated delays, missed…

The Ombudsman found maladministration in the landlord's handling of window repairs, which took 491 days (about 70 weeks) to complete against a 28-day policy timeframe, and the landlord failed to offer compensation it…

The landlord was found to have severe maladministration for taking 39 months to resolve leaks from a toilet and bath that caused damage to the kitchen ceiling and bathroom flooring, due to extremely poor record keeping…

The Ombudsman found maladministration in the landlord's handling of the resident's reports that its records incorrectly showed her property had 3 bedrooms (not 2), in its handling of the front door replacement, and in…

The Ombudsman found maladministration in the landlord's failure to follow its grounds maintenance schedule for communal green areas and in its complaint handling, having never issued a stage 2 response. A related…

The Ombudsman found maladministration in the landlord's handling of the resident's antisocial behaviour reports (delays in responding, no ASB action plan, poor communication, and no exploration of other ways to reduce…

The Ombudsman found maladministration in the landlord's handling of a roof leak causing damp and mould, due to unreasonable delays, failure to consider alternatives or temporary repairs, and inadequate compensation. It…

The Ombudsman found reasonable redress in the landlord's handling of repairs (damp and mould caused by a broken drainpipe, taking about 20 months to complete) and maladministration in its handling of the associated…

The Ombudsman found maladministration in the landlord's response to the resident's requests for the rear pathway to be cleared and for a new boundary fence. It failed to listen actively, managed her expectations poorly,…

The Ombudsman found maladministration in the landlord's handling of the leaseholder's reports of damp and mould due to disrepair, citing slow responses, poor communication, unreasonable delays, poor record-keeping and…

The Ombudsman found maladministration in the landlord's handling of the resident's kitchen renewal, due to significant delays between identifying the need for renewal and completing the work, and an inadequate…

The Ombudsman found maladministration in the landlord's handling of the resident's repeated requests to update her household details on her tenancy file (an inexcusable delay of about 2 years and 8 months) and in its…

The Ombudsman found maladministration in the landlord's handling of the resident's reports about the maintenance of a hedge, as it failed to evidence clear communication, did not explain its decisions, and did not…

The Ombudsman found maladministration in the landlord's handling of the resident's reports about damp and mould, its handling of outstanding repairs, and its complaint handling. The landlord delayed repairs (external…

The Ombudsman found service failure in the landlord's response to the resident's request to be reimbursed for repairs at her former property and the associated complaint handling. The landlord acted reasonably in…

The Ombudsman found severe maladministration in the landlord's handling of the resident's request to remain in her adapted home after succession was refused, citing failure to follow its Allocations Procedure, excessive…

The Ombudsman found maladministration in the landlord's handling of reports of water ingress and the associated repairs (from July 2022 until works completed in March 2024), where delays were excessive and unreasonable…

The Ombudsman found severe maladministration in the landlord's handling of a dangerous roof and outstanding window repairs, with major works delayed for over two years and no risk assessment carried out, plus…

The Ombudsman found maladministration in the landlord's handling of a leak and associated remedial repairs, and maladministration in its complaint handling. The landlord failed to complete priority repairs promptly,…

The Ombudsman found severe maladministration in the landlord's handling of leaks, damp and mould repairs, its handling of the resident's temporary accommodation, and its complaint handling, plus maladministration in its…

The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports and in its complaint handling, and no maladministration in its response to damage to the resident's belongings.…

The Ombudsman found maladministration for the landlord's delay in repairing the resident's fire-damaged property due to poor communication and failure to consider the resident's vulnerabilities, and maladministration…

The landlord failed to meet its repairing obligations under the resident leaseholder's agreement when handling her reports of a leak from the flat above: it did not order the repair at the correct address, missed…

The Ombudsman found severe maladministration in the landlord's handling of damp and mould left unresolved for over a year and in its handling of a kitchen leak that left the resident without hot water for 141 days. It…

The resident, a leaseholder selling her flat, waited 15 months for the landlord (also the freeholder) to issue a paid-for management pack, despite the landlord's 10-working-day target, and had to chase repeatedly. The…

The Ombudsman found maladministration in the landlord's handling of reports of water ingress into the leaseholder's property — avoidable delays of more than two years before repairs were carried out, poor communication…

The Ombudsman found maladministration in the landlord's handling of a flood, complaint handling, record keeping and vulnerabilities, and service failure over compensation for damaged belongings, ordering an apology and…

The landlord was found to have severe maladministration for failing to resolve damp in the communal area and the resident's kitchen over at least 6 years, conducting multiple inspections without completing effective…

The Ombudsman determined that the complaint about ASB and leak repairs fell outside its jurisdiction because the managing organisation was not a member of the Housing Ombudsman Scheme, and signposted the resident to the…

The Ombudsman found severe maladministration in the landlord's response to the resident's reports of a roofing issue and subsequent water ingress, damp and mould. Repairs took over 20 months, communication was poor and…

The Ombudsman found maladministration in the landlord's handling of roofing repairs, window and balcony door repairs, and its complaint handling, and service failure in its record keeping. It ordered the landlord to…

The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of repairs (taps and pipework, metal sticking out of a bedroom floor, broken guttering, and damp and mould) and…

The landlord failed to comply with its tenancy obligations, common law and its repairs handbook by unreasonably delaying repairs to alleviate damp and mould and structural damage, which remained outstanding over four…

The landlord was found to have committed maladministration both in its handling of the loss of gas supply to the resident's property and in its complaint handling. It failed to communicate with the resident despite…

The Ombudsman found maladministration in the landlord's handling of reports of anti-social behaviour and of a rehousing request, ordering £500 compensation, but found no maladministration in its complaint handling.

The Ombudsman found maladministration in the landlord's handling of a leak in the resident's property: it took a significant amount of time to complete promised repairs, failed to fulfil the commitments made in its…

The Ombudsman found maladministration in the landlord's handling of radiator repairs (a simple leak took 5 months to fix despite the resident's known vulnerability) and in its complaint handling (two stage 1 responses…

The Ombudsman found no maladministration in the landlord's handling of noise complaints from a neighbouring property, as it acted within its policies and had limited powers over normal domestic noise. However, service…

The landlord failed to treat a total loss of heating as an emergency and took 104 days over the coldest part of the year to fully repair the resident's boiler, with poor communication and complaint handling delays…

The Ombudsman found maladministration in the landlord's handling of ceiling repairs (a long delay, two missed appointments, and failure to consult the resident on convenient appointment times) and service failure in its…

The Ombudsman found maladministration in the landlord's handling of reports of damp and mould (delays in identifying the cause, arranging works, and a decant that overran its estimate by 9 weeks with poor communication…

The Ombudsman found no maladministration by Haringey London Borough Council in its response to the resident's reports of repair and concerns about the sinking fund. The landlord acted appropriately by raising jobs,…

The Ombudsman found maladministration in the landlord's handling of long-delayed window repairs, its reversal on responsibility for ceiling repairs 15 months after accepting it, and its complaint handling, ordering…

The Ombudsman found no maladministration regarding communal cleaning and the exterior wall vent repairs; service failure for tree pruning delays, garden maintenance follow-up, and complaints handling; and…

Over more than two years the landlord failed to identify or resolve the cause of a leak, leaving the resident without bathroom lighting and repeatedly chasing for updates; the Ombudsman found severe maladministration in…

The Ombudsman found maladministration in the landlord's handling of multiple outstanding repairs reported by the resident, ordering £250 compensation and an action plan with timescales for completion.

The Ombudsman found maladministration in the landlord's handling of a vulnerable resident's report about a repairs operative's conduct, and maladministration in the landlord's complaint handling. The landlord failed to…

A resident's renewed damp and mould reports were dismissed based on an outdated survey rather than a fresh inspection, and a repeatedly blocked bath took over 3 months to resolve; separate complaints about a mice…

The Ombudsman found maladministration in the landlord's handling of ASB reports (delayed risk assessment, no external support signposting) and in its response to noise nuisance from the upstairs property (failure to…

The Ombudsman found maladministration in the landlord's excessive delays replacing a non-compliant fire door and linking fire alarms (expected to take over two years), and in its poor communication and complaint…

The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of damaged windows, including a 12-month delay in confirming repair plans, and in its complaint handling, which took 17 months…

The Ombudsman found no maladministration in the landlord's handling of antisocial behaviour reports, as it took proportionate steps including engaging with the neighbour's support network and arranging alternative…

The Ombudsman found maladministration in the landlord's handling of a resident's reports of ASB and noise nuisance from an upstairs neighbour, as the landlord failed to follow its ASB policy, did not properly…

The Ombudsman found maladministration by Haringey London Borough Council for its handling of a resident's reports of damp and mould. The landlord failed to complete remedial works within a reasonable timescale, did not…

The landlord was found guilty of maladministration for taking 12 months to process a simple £183.12 service charge refund and for its poor complaint handling, including a 92-working-day delay in its stage 1 response and…

The Ombudsman found maladministration in the landlord's handling of a long-running soil stack leak and damp and mould, its complaint handling, and its record keeping, ordering £1,742 compensation, an apology, agreed…

The Ombudsman found maladministration in the landlord's response to the resident's reports of anti-social behaviour, as it failed to take meaningful action, follow its own ASB policy, carry out a risk assessment, or…

The Ombudsman found maladministration in the landlord's handling of ASB reports of smoking and waste disposal and in its complaint handling, but no maladministration regarding harassment allegations where police had…

The landlord was found to have maladministration for its handling of flooring repairs following a heating upgrade and for record keeping failures, and severe maladministration for its handling of the stairlift…

The Ombudsman found maladministration by Haringey Council for offering a resident with a disability a maisonette with internal stairs, contrary to medical recommendations that required a ground-floor or lift-accessible…

The Ombudsman found severe maladministration for the landlord's failure to respond to repeated leaks and damp over several years, including two ceiling collapses, and maladministration for poor complaint handling and…

The Ombudsman found severe maladministration for the landlord's failure to repair a shower for 17 months, despite knowing it was essential for the resident's disabled children, and maladministration for poor complaint…

The Ombudsman found severe maladministration in the landlord's handling of repairs to a glass roof (18-month delay), handling of a roof leak (76 weeks without repair), and response to a disrepair of a windowsill that…

The landlord was found to have maladministration for its handling of the resident's rent account, failing to communicate adequately about arrears after housing benefit was cancelled, leading to a Notice of Seeking…

The Ombudsman found maladministration in the landlord's handling of reports of noise nuisance and soundproofing. The landlord failed to follow up on promised actions, delayed contacting the resident about noise…

The Ombudsman found severe maladministration by Haringey Council for its failure to implement a planned preventative maintenance programme for the roof guttering, causing water ingress, damp and mould for around three…

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about water tank maintenance and the alternative mains supply option. However, there were service failures in the landlord's…

The Ombudsman found severe maladministration for the landlord's failures to investigate roof leaks and address damp, and for failing to repair or provide interim repairs to window frames. Maladministration was found for…

The Ombudsman found severe maladministration for the landlord's response to the resident's reports of damp and mould, which had recurred since 2017; service failure for its handling of the resident's claim for damage to…

The Ombudsman found maladministration by Haringey London Borough Council for its response to the resident's reports about repairs to the roof, bathroom, and garden fence. The landlord caused significant delays (roof…

The Ombudsman found severe maladministration for the landlord's failure to manage repairs, leaving scaffolding in place for over three years, causing water damage and distress, and for its poor complaint handling which…

The landlord was found to have maladministration for its response to a long-running leak reported repeatedly over approximately eight years without identifying the source or providing a permanent solution. Service…

The Ombudsman found maladministration for the landlord's handling of water supply interference reports due to significant delays and poor communication; no maladministration for ASB handling as the landlord took…

The landlord was found to have made reasonable redress for its poor handling of the resident's enquiries about invoicing and outstanding repairs (including a delayed front door and shed repair), but there was service…

The Ombudsman found no maladministration by the landlord in its communication with the leaseholder about insurance cover, as the landlord provided accessible information and signposted leaseholders to the policy and…

The Ombudsman found severe maladministration for the landlord's 11-13 month delay in repairing water ingress causing damp and mould, and maladministration for complaint handling where no clear solutions or compensation…

Maladministration for the landlord's handling of reports of a leak and mould, with significant delays, poor communication and record-keeping failures. Service failure for how it handled the resident's discrimination…

Maladministration for delayed repairs to front door (6 months) and structural defects (9 months), causing distress and inconvenience. Service failure for complaint handling - failing to acknowledge the resident's…

The landlord was found to have maladministration for its repairs service following a burst pipe, which took approximately five months with poor communication and record-keeping; service failure for not considering a…

The Ombudsman found severe maladministration for the landlord's response to damp and mould (significant delays from 2019 to 2022, failure to investigate underlying cause, poor communication) and for complaint handling…

The Ombudsman found maladministration for the landlord's handling of a leak (left unresolved for over two years due to a flooring dispute with no proactive resolution attempts) and for its response to mould reports…

The Ombudsman found service failure in the landlord's handling of allegations of indecent, prejudiced and racist behaviour which it said led it to withdraw a goodwill offer to redecorate the resident's living room. The…

The Ombudsman found maladministration by Haringey Council for failing to meet recommended timeframes to replace front entrance fire doors at a leaseholder's block, and for poor communication about fire safety risks and…

The Ombudsman found maladministration for the landlord's handling of a leak into the resident's supported housing property, where staff failed to assist the resident in reporting the repair and the leak was not resolved…

The Ombudsman found severe maladministration for the landlord's response to a resident's reports of damp, cracks, exposed wiring, and insulation issues, with significant delays, poor communication, and inadequate…

The Ombudsman found that the landlord offered reasonable redress for its poor communication, missed appointments, and delays in completing repairs. The landlord acknowledged its failings, apologised, offered…

The Ombudsman found maladministration by Haringey Council for its handling of remedial works following a leak, its poor record keeping, and its complaint handling. The landlord delayed its final response by 11 months,…

The Ombudsman found service failure in the landlord's handling of the resident's succession request (inaccurate information about direct offer for five months), maladministration in the mutual exchange handling (raising…

The Ombudsman found no maladministration by Haringey Council in its handling of the resident's application to succeed his late father's secure tenancy. The landlord conducted thorough investigations including fraud…

The landlord was found to have maladministration for its handling of works to rectify damp and mould. It delayed completing chimney repairs for over seven months, failed to keep the resident updated, did not respond to…

The landlord was found guilty of maladministration for its poor handling of the resident's fence repairs. After the fence fully collapsed in March 2022, the landlord repeatedly rescheduled appointments without adequate…

The Ombudsman found service failure by Haringey Council for not adequately addressing the leaseholder's concerns about fire safety works and the fire risk assessment, and for delays in complaint handling. The landlord…

The Ombudsman found maladministration by Haringey Council for failing to properly respond to a resident's reports of asbestos (not following up on reports of possible damage) and poor ventilation (failing to complete…

The landlord was found to have maladministration for its handling of repairs to the resident's boundary wall. Although it acknowledged failings and offered £306 compensation in its final response, it then failed to…

The Ombudsman found that the landlord offered reasonable redress for its handling of major works at the resident's property, acknowledging failings and offering £250 compensation. There was no maladministration…

The landlord's offer of £250 compensation for delays and poor communication regarding rear gate repairs and a fence request constituted reasonable redress. However, the landlord's complaints handling was a service…

The landlord was found to have maladministration for its handling of the replacement of the resident's back door. It failed to inspect the reported draughts, sent the wrong tradesperson, did not follow through on its…

The Ombudsman found no maladministration by Haringey Council in its handling of repairs to a resident's bedroom window and balcony door following reports of a leak. The landlord responded promptly, arranged specialist…

The Ombudsman found maladministration for the landlord's failure to properly investigate and resolve a persistent leak over more than a year, and for its poor complaint handling, communication failures and inadequate…

The landlord was found to have service failure for its handling of repairs to the resident's faulty balcony window. Despite upholding the complaint and promising a window replacement survey, the landlord failed to…

No maladministration for the landlord's immediate leak response or its advice to claim via insurance. Service failures for delayed kitchen works (leaving resident without full kitchen use for months) and complaint…