Harlow District Council

The Ombudsman found the banding review was outside its jurisdiction (housing allocations function). It found maladministration in the landlord's handling of damp and mould reports due to delays beyond published…

The Ombudsman found maladministration in the landlord's handling of a recharge for bathroom works. While the landlord reasonably decided some works were the resident's responsibility, its handling was undermined by poor…

Maladministration was found in the landlord's handling of the resident's concerns regarding staff conduct, as its investigation was not balanced and lacked impartiality. Reasonable redress was found in its handling of…

The Ombudsman found maladministration, no maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated…

The Ombudsman found maladministration in the landlord's handling of damp and mould reports and of rats in the property, service failure in its handling of bathroom repairs and of the complaint, and no maladministration…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the residents: Reports of a leak causing damp and mould Associated complaint Our decision…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s shower..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the front door replacement at the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident about the property condition and her repairs reports.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's reports of a leaking roof and damp and mould. We have also considered its handling of the associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a mutual exchange.. Total compensation ordered: £500.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in the property including mice, slugs,…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling has also been…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: Repairs to the front porch. The associated complaint.. Total compensation ordered: £750.

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. Complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks from the roof of his property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of damage caused to the property due to a fire. Handling of the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that a repair was required to his toilet. The Ombudsman has also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of the associated complaint..…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould at the property. The resident also complained about the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property.…

The Ombudsman found severe maladministration in the landlord’s handling of REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould and the level of compensation offered..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to replace a hedge at the back of the resident’s property with a boundary fence..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s decision not to remove charges for repair works for leaks from the resident’s service charges. The landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property .…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at his…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of blocked drainage at her property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports and queries about major works to his property, block and estate..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of :.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about hazardous items being left in communal areas..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is…

The Ombudsman found no maladministration in the landlord’s handling of the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve the issue and its decision not to compensate the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this..