Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Harrogate Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202004558 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's 11-month delay in repairing noisy floorboards above the resident's flat, ordering £300 compensation. No maladministration was found regarding the landlord's…
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