Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Harrow Churches Housing Association's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202014585
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.