Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Harrow Council's maladministration rate (57%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202007622 Local authority / ALMO / TMO
The Ombudsman found maladministration by Harrow Council in its handling of safety concerns about subsidence, rehousing, and formal complaints. The landlord failed to address ongoing safety concerns, delayed and poorly…
202113373 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the provision, condition and management of temporary accommodation by Harrow Council is outside its jurisdiction, as these are local authority functions that…
202014348 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's service failure in handling roof leak reports, as the landlord offered a 20% discount on repair costs for significant delays and poor communication. The…
202013212 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Harrow Council regarding its decision not to compensate the resident for damage to laminate flooring and walls caused by a leak, as the flooring was the resident's…
202001658 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by Harrow Council regarding its handling of repairs to the resident's kitchen following a leak. While there were delays exceeding the landlord's repair policy timescales, the…
202002402 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's noise nuisance reports, as its actions were reasonable and proportionate. However, there was service failure in complaint handling…
201914659 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of pest infestation reports, as it offered free treatment as a goodwill gesture despite no obligation. However, there was service failure in the…
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