Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Hastoe Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202513892 Housing association
Service failure was found in the landlord's handling of service charge related communal maintenance. The landlord failed to proactively communicate a trial arrangement reallocating the estate officer's time and did not…
202342487 Housing association
The landlord's communication about balcony safety concerns was poor: after telling residents not to use the balconies it failed to provide timely updates, causing distress and time and trouble. The Ombudsman found…
202332705 Housing association
The Ombudsman found the landlord's apology and £100 compensation offer to be reasonable redress for its handling of the resident's ASB report, which it mis-categorised, failed to risk assess in line with policy, and…
202346196 Housing association
The complaint concerned the landlord's handling of the resident's reports of being locked out and her requests for front door repairs. The Ombudsman found the landlord had made an offer of redress prior to investigation…
202405105 Housing association
The Ombudsman found reasonable redress in the landlord's handling of multiple repairs, including damp and mould, service failure in its handling of the resident's reports about overgrown trees (which it did not inspect…
202336879 Housing association
Complaint about the landlord's handling of bathroom repairs (MVHR and mould), maintenance of a neighbouring garden, and a rat infestation, together with its complaint handling and record keeping. The Ombudsman found…
202015774 Housing association
The Ombudsman found service failure in how the landlord handled repairs to the property, including significant delays in completing bathroom repairs (from October 2019 to February 2021) and poor response to electrical…
202011428 Housing association
The Ombudsman found reasonable redress from the landlord regarding its response to ASB reports and delay in providing a tenancy agreement, as the landlord acknowledged failings, apologised, and offered £50 compensation.…
202006085 Housing association
The landlord initially wrongly told the resident the garden fence was her responsibility, contrary to her tenancy agreement. It later acknowledged this, apologised, offered £100 compensation, offered to install better…
202007770 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of water damage to laminate flooring, as it reasonably inspected and advised the resident to claim on contents insurance. However, the…
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