Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Hastoe Housing Association Limited's maladministration rate (90%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202513892 Housing association
Service failure was found in the landlord's handling of service charge related communal maintenance. The landlord failed to proactively communicate a trial arrangement reallocating the estate officer's time and did not…
202342487 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the balcony. We have also…
202332705 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The…
202346196
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door..
202405105
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of :.
202336879
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing…
202015774
The Ombudsman found service failure in the landlord’s handling of :. Total compensation ordered: £350.
202011428
The Ombudsman found mediation settlement, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s…
202006085
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden…
202007770
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of :.
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