Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Havebury Homes's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202504177 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of noise transference, as it failed to investigate potential structural repair issues (joists and floorboards) within its lease responsibility…
202318928 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of antisocial behaviour, as the landlord identified failures in its investigation and offered appropriate compensation of £300.…
202338047 Housing association
The Ombudsman found service failure by the landlord in its handling of the resident's reports of long-term damp and mould, because it failed to clearly respond to queries about what work was necessary and whether it…
202304161
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the granting of the resident’s starter tenancy..
202307558 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp and mould reports, the shower repair, or its response to staff conduct concerns. However, it found a service failure in the compensation…
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