Havering Council
202220864
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
Local authority / ALMO / TMO
Havering Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 26 published decisions.
- No maladministration 7
- Reasonable redress 4
- Service failure 12
- Maladministration 16
- Severe maladministration 2
- Mediation / settlement 2
Havering Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (26)
All landlordsHavering Council
202335663
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the property. Reports of overcrowding and…
Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Havering Council
202302086
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered: £900.
Havering Council
202306892
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman…
Havering Council
202225478
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the landlord’s…
Service failure Severe maladministration Maladministration damp and mould complaint handling delay repairs delay asb
Havering Council
202226422
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
Havering Council
202217236
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that the landlord pay his…
Reasonable redress Service failure complaint handling delay repairs delay flooring damage wall repair
Havering Council
202226938
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Havering Council
202213170
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also…
Havering Council
202213065
The Ombudsman found service failure in the landlord’s handling of the redress offered by the landlord following its handling of: Repairs and pest control. The complaint handling.. Total compensation ordered: £500.
Havering Council
202119533
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of information…
No maladministration complaint handling delay
Havering Council
202200548
The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request…
Mediation / settlement Maladministration Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Havering Council
202112338
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling..
Havering Council
202214124
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and…
Havering Council
202115901
The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s concerns about the condition of the property at the start of the…
No maladministration Maladministration Reasonable redress complaint handling delay repairs delay asb heating hot water
Havering Council
202206914
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s handling and responses to reports of…
Havering Council
202207452
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The landlord’s…
Havering Council
202116597
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. The landlord’s handling of the…
Havering Council
202112977
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and…
Havering Council
202118386
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time…
Havering Council
201909000
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in 2019.…
Maladministration Reasonable redress Service failure leak water ingress repairs delay service charge communication failure
Havering Council
202105918
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of:. Total compensation ordered: £200.
Maladministration No maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Havering Council
202101048
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s…
Havering Council
202015681
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for the replacement of window vents..
Havering Council
202008258
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The…
Havering Council
202007890
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with the amount of compensation…
Mediation / settlement heating hot water
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