Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 26 published decisions.
Havering Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202220864 Local authority / ALMO / TMO
The landlord rejected the resident's mutual exchange without valid grounds, 332 days after its 42-day statutory deadline, and communicated poorly throughout; its complaint handling also breached its own timescales. £700…
202335663 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to the communal areas, its handling of reports of damp and mould, and its handling of the associated complaint. It found no maladministration in…
202302086 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of antisocial behaviour (dog fouling and noise nuisance) and in its complaint handling. It ordered a senior manager apology, £900 total…
202306892 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and the subsequent remedial repairs, in its complaint handling, and in its record keeping. The landlord failed…
202225478 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to a flood at the resident's home and maladministration in its complaint handling, ordering £2,148.40 compensation, a CEO apology, and reviews of…
202226422 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a bathroom refurbishment and its complaint handling, ordering an apology, £875 compensation, and an action plan to prevent recurrence.
202217236 Local authority / ALMO / TMO
The landlord was found to have made reasonable redress for its response to flooding from an unsuitable shower pump and for its handling of the resident's insurance excess request, but there was service failure in its…
202226938 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of leak, damp and mould reports and maladministration in its complaint handling, ordering £2,450 compensation and a senior management review.
202213170 Local authority / ALMO / TMO
The landlord was found to have service failure for taking eight months to clear a blocked kitchen stack pipe, failing to communicate effectively, and not considering the resident's disability. Service failure was also…
202213065 Local authority / ALMO / TMO
The Ombudsman found service failure by Havering Council in its handling of repairs (a leak causing water ingress took 91 working days for follow-on plastering, outside policy timescales) and pest control (it failed to…
202119533 Local authority / ALMO / TMO
The Ombudsman found that three complaint elements (adaptations request, accuracy of information, and surveyor inspection handling) were outside jurisdiction. No maladministration was found in the landlord's handling of…
202200548 Local authority / ALMO / TMO
Maladministration in handling of ASB (CCTV/equipment queries not addressed), damp & mould (inadequate investigation, insurer not referred), staff conduct (lack of empathy, no redress), and complaint handling (114-147…
202112338 Local authority / ALMO / TMO
The Ombudsman found maladministration by Havering Council for its handling of a balcony refurbishment, where it failed to mediate effectively between the contractor and the leaseholder, and for its complaint handling,…
202214124 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about communal electricity, CCTV, and other service charges included in the resident's rent increase letter, and the amount credited for communal electricity, was outside its…
202115901 Local authority / ALMO / TMO
Reasonable redress for property condition concerns (compensation for 13-week door entry delay). Maladministration for delay in providing moving support to a vulnerable resident and for poor complaint handling (88-day…
202206914 Local authority / ALMO / TMO
The Ombudsman found maladministration by Havering Council in its handling of ASB reports, its handling of a leak from the flat above, and its complaints handling. The landlord failed to follow its ASB policy,…
202207452 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about glyphosate weed killer used in grounds maintenance, as the landlord responded reasonably and in line with its…
202116597 Local authority / ALMO / TMO
The Ombudsman found service failure by Havering Council in its handling of the resident's ASB reports after January 2020, as it failed to complete promised actions. The landlord's offers of redress for the management…
202112977 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to the resident's shed (due to internal miscommunication causing a two-week delay and failure to properly consider damaged belongings), and…
202118386 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to ensure a new property met lettable standards before the tenancy start, causing a six-month delay in the resident moving in, and for poor complaint handling…
201909000 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord for its handling of a communal kitchen stack pipe repair in 2019, as it acknowledged delays and offered £110 compensation plus a £250 service charge waiver.…
202105918 Local authority / ALMO / TMO
The Ombudsman found reasonable redress (the landlord's £300 offer) for delays in roof repairs and complaint handling; no maladministration for damp and mould handling; and maladministration for failing to inspect…
202101048 Local authority / ALMO / TMO
The Ombudsman found service failure by Havering Council for not fully investigating the leaseholder's reports about the need for redecoration and refurbishment of communal areas, and for errors in complaint handling…
202015681 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Havering Council in its response to the resident's request for replacement of window vents. The landlord inspected the property promptly, found no fault requiring early window…
202008258 Local authority / ALMO / TMO
The Ombudsman found service failure by Havering Council in its handling of a resident's reports of mould and the remedial works offered, as well as in its complaint handling. The landlord took over six months to inspect…
202007890 Local authority / ALMO / TMO
The landlord missed repair appointments and incorrectly installed a boiler part. Following Ombudsman intervention, the landlord agreed to increase compensation to £150 and confirmed it was addressing the contractor's…
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