Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 38 published decisions.
Hexagon Housing Association Limited's maladministration rate (97%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202423381 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: a) The resident reported that his carport roof was leaking. b) The complaint. Our decision…
202337498 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: Service charge queries and concerns raised about the level of communal services…
202214477
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for information regarding the materials used on the building. We have also…
202425750
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs.…
202303959
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden paving slabs and a retaining wall. The associated…
202427054
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the…
202409523
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works.…
202308625
The Ombudsman found maladministration in the landlord’s handling of :. Total compensation ordered: £400.
202319075
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the rent arrears balance. The resident’s…
202230605
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together with the associated repairs.…
202230630
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated…
202304248
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint..…
202311582
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s:. Total compensation ordered: £200.
202209040
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s concerns about its planned works in her home. that she needed to be decanted. that she contracted COVID-19…
202307744
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling..
202318042
The Ombudsman found maladministration in the landlord’s handling of the condition of the property at the start of the tenancy and the landlord’s handling of subsequent repairs. The Ombudsman will also investigate the…
202218130
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the…
202303590
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing.…
202309596
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint.. Total…
202014900
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which the resident pays…
202302818
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account.…
202229905
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal…
202205797
The Ombudsman found severe maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. The…
202112592
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to the…
202210306
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.. Total compensation ordered: £1780.
202100259
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord's handling of the resident’s reports of anti-social behaviour.. Total compensation ordered: £600.
202210842
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of requests for service charges information, including the level of service provided. The…
202215739
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be carried out. The Ombudsman has also considered the…
202201020
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of various repairs in the property. This service has also…
202125894
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s handling of, and communication about, various repairs in the property. The landlord’s…
202105681
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.. Total…
202215395
The Ombudsman found maladministration in the landlord’s handling of the landlords handling of repairs to the resident's boiler..
202101317
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint..
201904493
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard…
202101844
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a water leak from the property above.. Total compensation ordered: £1000.
201912731
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s…
202004092
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:. Total compensation…
201914551
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
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