Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
High Peak Borough Council's maladministration rate (33%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202122468 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour and harassment, and in its complaint handling. The landlord failed to respond to initial reports, did…
202219918 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to install a solid fuel heating system, pizza oven and external structure. The landlord's refusal was reasonable and in line…
202205626 Local authority / ALMO / TMO
The Ombudsman found no maladministration by High Peak Borough Council in sending a letter to the resident about social media comments considered a tenancy breach, nor in introducing a temporary contact arrangement…
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