Hightown Housing Association Limited

The Ombudsman found no maladministration in the landlord's handling of the resident's request to remove her name from a joint tenancy, as the landlord acted in line with its tenancy agreement and procedure (name could…

The Ombudsman found no maladministration in the landlord's handling of repairs to a communal carpark gate, as it met its repair obligations and offered appropriate solutions. However, it found service failure in the…

The Ombudsman found reasonable redress in the landlord's handling of the resident's service charges, noting the landlord explained liability, arranged a replacement key fob, identified and committed to correcting a…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and thermal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about fire safety and cladding at the building.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the…

The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as a result of water…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found mediation settlement, service failure, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s repair reports regarding the rear door and…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The leaseholder complains about the landlord’s response to his concerns about a staff member..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he…