Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Hilldale Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202405059 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of noise from her neighbour, due to failures in ASB case handling, record keeping, and passing responsibility to care staff. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.