Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Hinckley and Bosworth Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202421861 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a regeneration project and property move, concerns about the property condition, and the complaint. The landlord failed to provide ongoing support…
202109753
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s…
202011700
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and…
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