Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Hinckley and Bosworth Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202421861 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a regeneration project and property move, concerns about the property condition, and the complaint. The landlord failed to provide ongoing support…
202109753 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's unfair and unreasonable handling of a garden boundary dispute, and service failure for its inadequate investigation of ASB concerns and poor handling of…
202011700 Local authority / ALMO / TMO
The Ombudsman found service failure by Hinckley and Bosworth Borough Council in its handling of repairs to a resident's property. The landlord failed to correctly raise repairs after a February 2020 inspection, causing…
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