Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Hornsey Housing Trust Limited's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202222077 Housing association
The Ombudsman found maladministration in the landlord's failure to properly investigate a resident's report of a threatening note from a neighbour, having wrongly treated it as a repeat of historic ASB complaints,…
202202399 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about staff conduct, as the landlord engaged appropriately, offered mediation, and provided clear explanations. Three other…
202014795 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request for a replacement kitchen and bathroom. The landlord made reasonable efforts to carry out works and offered housing solutions…
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