Hounslow Council
202009297
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for rehousing and adaptations..
Maladministration bathroom repair
Local authority / ALMO / TMO
Hounslow Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 9 published decisions.
- No maladministration 7
- Reasonable redress 1
- Service failure 3
- Maladministration 2
- Mediation / settlement 1
Hounslow Council's maladministration rate (56%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (9)
All landlordsHounslow Council
202109038
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.. Total…
Hounslow Council
202120798
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection..
No maladministration
Hounslow Council
202106793
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the…
Service failure No maladministration complaint handling delay repairs delay window repair door repair
Hounslow Council
202109929
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property..
Hounslow Council
202008895
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of the property,…
Hounslow Council
202001964
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
Hounslow Council
202001016
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and…
Hounslow Council
201911783
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision…
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