Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Hounslow Council's maladministration rate (44%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202009297 Local authority / ALMO / TMO
The Ombudsman determined the complaint about the landlord's handling of rehousing and adaptation requests was outside its jurisdiction, as it properly falls within the remit of the Local Government and Social Care…
202109038 Local authority / ALMO / TMO
The Ombudsman found maladministration by Hounslow Council for its handling of a leaseholder's reports of antisocial behaviour (noise nuisance and fire safety risks) from a vulnerable neighbour, and for its complaint…
202120798 Local authority / ALMO / TMO
No maladministration was found in the landlord's decision to issue a Notice of Seeking Possession after the resident failed to respond to repeated requests to arrange his annual gas safety check, including during…
202106793 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to remove plants from the resident's balcony, as the balcony was a communal area and the landlord was obligated to ensure fire safety. However, there…
202109929 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's requests for window and kitchen floor repairs. The landlord met its repair obligations, conducted appropriate inspections, and…
202008895 Local authority / ALMO / TMO
The Ombudsman found service failure by Hounslow Council regarding its handling of reports of leaks and compensation offered, due to two missed appointments for which no specific compensation was offered. However, the…
202001964 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Hounslow Council in its response to the resident's reports of noise nuisance. The landlord made reasonable efforts to investigate through multiple visits, spoke to the…
202001016 Local authority / ALMO / TMO
The Ombudsman found service failure by Hounslow Council in its handling of repairs to windows and doors (lack of clear timescales for an inspection) and in its formal complaint handling (delayed Stage 1 response that…
201911783 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a mutual exchange application that could not complete because the exchange partner died before signing the deed of assignment. The landlord followed…
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