Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Housing for Women's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202518973 Housing association
The Ombudsman found maladministration by the landlord in its handling of the resident's concerns about scaffolding (poor communication about extended major works and failure to investigate reports of members of the…
202325535 Housing association
The landlord provided a reasonable but delayed response to the resident's service charge queries and did not sufficiently evidence that the services charged for had been delivered, which the Ombudsman found to be…
202219976 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's service charge queries, due to failing to respond promptly to concerns and failing to provide evidence of service delivery. However, the…
202402247 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's requests for a replacement bedroom door and a new front door, and service failure in its handling of the kitchen door replacement. The…
202309026 Housing association
The landlord failed to investigate the resident's evidence of missing rent payments, pursued possession action despite indications of its own error, and lacked empathy toward a vulnerable resident; its complaint…
202225916 Housing association
The landlord left the resident without replaced flooring for almost two years after a flood, wrongly blamed her for missed appointments, and repeatedly failed to progress complaints or escalate them without intervention…
202219766 Housing association
The Ombudsman found maladministration by Housing For Women in its response to a resident's request for a fence (nearly 2 years of delay and miscommunication), its handling of outstanding repairs including mould in a…
202113495 Housing association
The Ombudsman found maladministration in the landlord's response to service charge enquiries due to poor quality cleaning and garden maintenance, delayed responses, inaccurate information, and failure to answer the…
202101075 Housing association
The landlord was found to have maladministration for delays in repairing a roof leak, taking almost 18 months longer than promised to replace the roof. It was found to have severe maladministration for its complaint…
202008719 Housing association
The Ombudsman found maladministration by Housing For Women for its handling of reports of leaks, damp and mould at the resident's property. The landlord failed to take effective action for over two and a half years, did…
202015827 Housing association
The landlord was found to have maladministration for its handling of plumbing repairs and a leak into the resident's hallway, and for its handling of the related complaint. The landlord delayed unreasonably for over six…
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