Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Housing for Women's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202518973 Housing association
The Ombudsman found maladministration by the landlord in its handling of the resident's concerns about scaffolding (poor communication about extended major works and failure to investigate reports of members of the…
202325535 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of : How the landlord responded to the resident’s service charge queries, including…
202219976
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s handling of the…
202402247
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of :. Total compensation ordered: £700.
202309026
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.. Total compensation ordered:…
202225916
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also…
202219766
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence to be installed. Response to outstanding repair…
202113495
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the…
202101075
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : the landlord’s handling of repairs to the roof, and; the landlord’s handling of the associated complaint..
202008719
The Ombudsman found maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property..
202015827
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; the related complaint..…
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