Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Housing Solutions's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202314015 Housing association
The Ombudsman found reasonable redress in the landlord's handling of pest control, where the landlord delayed repairs but apologised and offered £150 compensation in line with remedies guidance. It found service failure…
202344100 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request for sound proofing, as the landlord was transparent from the outset that it did not carry out soundproofing and reasonably…
202332388 Housing association
The Ombudsman found service failure in the landlord's handling of heating repairs (failure to follow up on repeated reports and a delay against its emergency response timescale) and in its processing of a compensation…
202414087 Housing association
The Ombudsman found service failure in the landlord's handling of works to improve wall insulation (poor communication and delays) and maladministration in its handling of the resident's window repair reports and in its…
202303342 Housing association
The Ombudsman found maladministration in the landlord's handling of estate management issues (inadequate bin provision contributing to a rat problem, boggy ground, and cleaning/grounds standards) and the communal front…
202301870 Housing association
The landlord's response to the resident's reports of silverfish amounted to maladministration: it delayed sealing works and responses, did not adequately investigate damp/humidity, did not consider further gaps or…
202307499 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of repairs and mould in the bathroom, its communication about fire compartmentation, and its complaint handling. The complaints about…
202222020 Housing association
The Ombudsman found the complaint about a contact restriction fell outside its jurisdiction, found no maladministration in the landlord's handling of a request to apply a £400 energy rebate as this was outside its…
202210859 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's noise nuisance reports. The landlord took reasonable and proactive steps including liaising with Environmental Health, police, and…
202120691 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to a defective heating and hot water system, where the landlord failed over an extended period to ensure adequate space and water heating, did…
202119634 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of anti-social behaviour from neighbours, including CCTV filming, blocking of a disabled parking bay, property damage and…
202206842 Housing association
The landlord was found to have service failure for delays in repairing a communal bike shed (reported February 2022, still outstanding at time of investigation) and for failing to communicate delays to the resident for…
202015033 Housing association
The landlord was found to have service failure for its response to ASB reports. While it carried out reasonable investigations and took appropriate steps, it misinformed the resident about a lock on the loft hatch,…
202108252 Housing association
The Ombudsman found that the landlord offered reasonable redress regarding the resident's reports that a bedroom was too small, by offering to move the wall to increase floor space. The complaint about rent level was…
202006212 Housing association
The Ombudsman found no maladministration in the time taken by the landlord to process the mutual exchange application, as delays were reasonable due to covid-19 restrictions. However, there was maladministration in how…
201817213 Housing association
The Ombudsman found no maladministration by the landlord in its responses to the resident's enquiries about responsibility for servicing the gas boiler in her shared ownership property. The lease clearly placed the…
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