Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Housing Solutions's maladministration rate (75%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202314015 Housing association
The Ombudsman found reasonable redress in the landlord's handling of pest control, where the landlord delayed repairs but apologised and offered £150 compensation in line with remedies guidance. It found service failure…
202344100
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.. Total compensation…
202332388
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating…
202414087
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman…
202303342 Housing association
The Ombudsman found maladministration in the landlord's handling of estate management issues (inadequate bin provision contributing to a rat problem, boggy ground, and cleaning/grounds standards) and the communal front…
202301870
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202307499
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of…
202222020
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to…
202210859
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's reports of noise nuisance from a neighbour..
202120691
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of repairs to a defective heating and hot water system. The Service has also considered the landlord’s…
202119634
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and…
202206842
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the communal bike shed.. Total compensation ordered: £100.
202015033
The Ombudsman found mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour..
202108252
The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was too small to be classed as a…
202006212
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident has complained about: The time taken by the landlord to process their mutual exchange application. The way their…
201817213
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the…
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