Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Impact Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202106764 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's complaint about the service received from a Customer Service Agent during a telephone call. The landlord investigated the matter…
202003113 Housing association
The Ombudsman found no maladministration by Impact Housing Association in its handling of a resident's reports of antisocial behaviour, including an alleged death threat and drug use/distribution by a neighbour. The…
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