The Ombudsman found maladministration in the landlord’s handling of the resident’s request for the landlord to write off their rent arrears..
Maladministration
Housing association
Inclusion Housing Community Interest Company
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- Maladministration 1
Inclusion Housing Community Interest Company's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (1)
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