Incommunities Limited

Service failure was found in the landlord's response to the resident's concerns about garden stability and a new fence, due to repeated failures to keep the resident updated on works progress. No maladministration was…

The landlord's refusal of the resident's request to install fencing and a shed on communal land was in line with its policy, but it delayed its decision, failed to clearly explain its appeals process, and delayed…

Maladministration was found in the landlord's handling of the resident's reports of damp and mould due to an unexplained delay of approximately 2.5 months in arranging a survey after the September 2023 report. The…

The Ombudsman found no maladministration in the landlord's response to staff conduct, which it considered reasonable and proportionate. It also found no maladministration in the complaint handling, despite some delays,…

The Ombudsman found service failure in the landlord's handling of front garden fencing installation due to inadequate communication, and maladministration in its handling of kitchen repairs due to failure to raise…

The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (no risk assessment, poor communication, delayed mediation), no maladministration in its handling of the rehousing request,…

There was maladministration in the landlord's handling of a leak and associated repairs, due to an unacceptable delay (over a year) in repairing the source of the leak and poor communication. There was also…

The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about a neighbour’s proposed…

The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of ASB, noting the landlord repaired the communal gate, opened an ASB case, completed a risk assessment, worked with the…

The landlord delayed completing damp and mould repairs over a 12-month period, failed to prioritise the survey given the resident's health vulnerabilities, and had poor communication. The landlord acknowledged its…

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of The landlord’s handling of a transfer request. The landlord’s handling of the complaint. Our decision…

The landlord was found to have committed maladministration in its handling of repairs to a garden fence, taking over 6 months to complete the initial repair (significantly outside its 20 working day policy) and failing…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould in the property. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the communal TV aerial..

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's enquiries about her rent account and payments..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of pests in the property..

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s roof.. Total compensation ordered: £75.

The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB)..

The Ombudsman found service failure, mediation settlement in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has also taken the decision to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the uncapping of the gas to the property when the resident moved in..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in the property, and the associated repairs. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also considered the landlord’s complaints…

The Ombudsman found maladministration, service failure in the landlord’s handling of The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. That her windows and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident reports of overgrown trees in the garden..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of noise nuisance..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in the property above.. Total compensation…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of a legal claim,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping when…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Neighbours littering. A fence needing repair. Issues with her rent account.…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to the…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s request that it fence off the land outside the property for her sole…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's request to purchase his home under the Right to Acquire scheme.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s:.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to a request for gas central heating to be installed at the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £500.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests (bed bugs) in her property..

The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns about antisocial behaviour..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s Right to Buy application. Associated complaint.. Total compensation ordered: £650.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.. Total compensation ordered: £125.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into..

The Ombudsman found service failure, no maladministration in the landlord’s handling of to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking in disabled bays.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks..