Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Innisfree Housing Association Limited's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202127950
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour…
202112253
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The…
202112421
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour..
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