Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Innisfree Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202127950 Housing association
The Ombudsman found service failure by Innisfree Housing Association for not visiting the resident's property to witness noise from dogs despite multiple requests, and for a delay in its stage 2 complaint response. The…
202112253 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour, as it investigated appropriately and took proportionate action in line with its ASB policy. However,…
202112421 Housing association
The Ombudsman found no maladministration by Innisfree Housing Association in its response to an 81-year-old resident's reports of antisocial behaviour from a neighbour. The landlord followed its ASB policy by opening a…
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