Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Inquilab Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202117243 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports (it acted effectively and in line with policy), but found maladministration for the resident's difficulties contacting the landlord (a…
202125616 Housing association
The Ombudsman found maladministration by Inquilab Housing Association for its handling of a resident's reports of mould in her bathroom, including a nine-month delay in completing works, poor communication, and…
202115670 Housing association
The Ombudsman found maladministration in the landlord's response to repair issues relating to water ingress and damp/mould from a winter balcony, and in its response to the resident's compensation request. Service…
202108931 Housing association
The Ombudsman found no maladministration in the landlord's handling of rent and service charge arrears during the pandemic, as the landlord acted reasonably by supporting the resident through furlough, permitting…
202006150 Housing association
The landlord was found to have maladministration for its response to reports of a roof leak and defective pointing, with delays of at least 15 months and incorrect information in complaint responses. Severe…
202105939 Housing association
The Ombudsman found severe maladministration for the landlord's complaint handling, having failed to respond to the resident's complaint or engage with the Ombudsman, and service failure for not following up with the…
202000804 Housing association
The Ombudsman found severe maladministration by Inquilab Housing Association for failing to act on repairs identified in June 2019 (including a bathroom leak and damp/mould), leaving the resident living with damp and…
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