Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Ipswich Borough Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202325687 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould at a decant property, including unreasonable delays in inspecting and completing repairs and a failure to consider the…
202326517 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a rat infestation: it failed to keep adequate records of its initial site visit, failed to inspect the property to determine…
202309538 Local authority / ALMO / TMO
The landlord's response to the resident's report of a major leak amounted to maladministration, due to coordination failures, delays, and placing unreasonable expectations on the resident after its initial visits. Its…
202301620 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's damp and mould reports, but maladministration in its failure to consider its responsibilities under the Equality Act 2010 after the…
202119978 Local authority / ALMO / TMO
The Ombudsman found that the landlord made a reasonable offer of redress following its intervention, resolving the complaint about the property's condition at the start of the tenancy and the landlord's complaint…
202105577 Local authority / ALMO / TMO
The Ombudsman found maladministration by Ipswich Borough Council for its response to damp and mould reports, including sending an inaccurate letter claiming works were done and asking the resident (who has a lung…
202118420 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the mutual exchange, as the resident chose to proceed after viewings and the landlord could not legally withhold consent. Regarding repairs, the…
202108079 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of the resident's reports of anti-social behaviour, due to poor communication, inconsistent investigation and failure to follow its ASB policy. The…
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