Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Ipswich Borough Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202325687 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the…
202326517
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.. Total compensation ordered: £250.
202309538
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling..…
202301620
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the…
202119978
The Ombudsman found maladministration in the landlord’s handling of : The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.. Total compensation ordered: £150.
202105577
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused…
202118420
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s…
202108079
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.. Total compensation…
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