Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 33 published decisions.
Irwell Valley Housing Association Limited's maladministration rate (94%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202345613 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's repairs due to delays, poor records and poor communication, and service failure in its complaint handling for failing to respond in line…
202424830 Housing association
The Ombudsman found maladministration in the landlord's response to queries about the communal heating pre-pay system. The landlord gave incorrect and contradictory information about whether the resident could use the…
202337065 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about asbestos during door replacement repairs, as the landlord followed its asbestos policy, used an asbestos specialist,…
202334405 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen. The resident’s complaint. Our…
202340420 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Scheduling repairs, including a plumbing appointment.…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint..
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal…
The Ombudsman found maladministration in the landlord’s handling of the resident’s reports of a leak causing damp and mould at the property..
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports…
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of…
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The Ombudsman has also considered the landlord’s…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the resident’s transfer request.. Total compensation…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the associated complaint.. Total…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.. Total compensation ordered:…
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for the installation of an electric charging port..
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing…
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of repairs to the…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the subsequent temporary decant of…
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about its request for rent in advance of a property viewing. Request for…
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways at the property. Concern about…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer..
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in the property caused by the leaks. The…
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The resident’s request for her…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of a bad odour entering her property; response to the resident’s reports of poor…
The Ombudsman found severe maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.. Total…
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the sale of the resident’s shared ownership property..
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018..
The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: handling of…
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme..
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