Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Islington and Shoreditch Housing Association Limited's maladministration rate (87%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202330947 Housing association
The complaint about the landlord's handling of multiple repairs was found to be outside the Ombudsman's jurisdiction because the same matters were subject to legal proceedings at court, where a Tomlin Order had been…
202518833 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's bathroom refurbishment concerns and contractor conduct, and no maladministration in complaint handling. However, it found service…
202513635 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: No heating and no hot water. Parking charge notices…
202503727 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of We have made orders for the landlord to put things right. Summary of reasons Damp and mould. The…
202415093 Housing association
The Ombudsman found maladministration in the landlord's response to repairs to the resident's bathroom, which involved significant delays (over 10 months for the bath and around 18 months for other works) and a failure…
202430026 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's repair requests, including delays, poor record keeping, failure to communicate delays, and delay in paying flooring compensation. The…
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint..
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.. Total compensation ordered: £2500.
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social…
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to a communal lift. Complaint handling..
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boundary wall.. Total compensation ordered: £622.
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman has decided to…
The Ombudsman found service failure in the landlord’s handling of The landlord’s handling of the resident’s reports of anti-social behaviour..
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s…
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