Islington Council

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise. Request for property improvements.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs required to the walkway..

The Ombudsman found service failure in the landlord’s handling of the resident’s reports of a leak in her bathroom causing damp and mould issues.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s rehousing application..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled a leak into the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of reports of noise transference from the property above. Complaint handling..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property in 2023.…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s:…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about housing points she had been awarded and the property bidding process. The landlord’s handling…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, and communal lift.…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.. Total compensation ordered: £1100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of how the landlord responded to the resident’s reports of a leak into the property. We have also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. The resident’s reports of a…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s transfer request.. Total compensation ordered: £700.

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered the landlord’s knowledge and information…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress to the property.. Total compensation ordered: £825.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his estate. The landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak. This Service has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning her annual gas safety check..

The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of reports of issues with the heating and hot water system..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property where the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of fence repairs.. Total compensation ordered: £400.

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about roof and guttering repairs and leaks at the property..

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.. Total compensation ordered: £334.

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air vents. Associated formal…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s query about the amount of service charge payable, and the associated costs due service…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The Ombudsman has also…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint handling has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. The Ombudsman has…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about damp and mould. The complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account..

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a 2-person warning flag to be removed from her account.…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202212996 Islington Council 30 January 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202111325 Islington Council 14 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.. Total compensation ordered: £600.

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of : The landlord's response to: Repairs to paving slabs. Electrical repairs. Reports of a leak and…

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s mutual exchange. Repairs to the external doors.…

The Ombudsman found maladministration, service failure in the landlord’s handling of The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property.. Total compensation ordered: £950.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the associated complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of her building.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s management of the communal cleaning service to the resident’s block, including the service charge for this service.…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling..…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March 2021;…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s decision to lease out a bin storage area on the estate, without consultation. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of The complaint relates to: The landlord’s management of the mutual exchange process. The landlord’s…

The Ombudsman found no maladministration, mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s response to: the resident’s reports of water ingress from the balcony and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well as associated works.…

The Ombudsman found no maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s claim for a personal injury. Response to…

The Ombudsman found mediation settlement, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to extend her property into the loft space. The landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: the resident’s report of a sewage leak into her home and her concern that it…

The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of repairs to the roof of the building. The landlord’s response to the…

The Ombudsman found severe maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that she was experiencing ingress of…

The Ombudsman found maladministration in the landlord’s handling of : The level of compensation offered by the landlord following the resident’s reports of damp in his bathroom and ongoing leak issues. The landlord’s…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of The resident has complained about: the landlord’s handling of her request for repairs to: a leak from…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.. Total compensation ordered: £500.

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found maladministration in the landlord’s handling of The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint..…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated complaints.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. The Ombudsman has also assessed the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including the condition of the property. the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling of the related complaint.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the guttering at the property; and The complaint.. Total compensation ordered: £399.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority awarded to…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in her property..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March…

The Ombudsman found service failure in the landlord’s handling of The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of reports of noise disturbance and anti-social behaviour..

The Ombudsman found service failure, mediation settlement, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of damp and mould in her property..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the level of redress offered to the resident following her reports of a defective heating and hot water system.. Total compensation…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for repairs to her garden.. Total compensation ordered: £150.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him from…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced from a neighbour..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the quality of the communal area cleaning. The landlord’s handling of…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.. Total compensation ordered: £2498.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s:.

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the council’s handling of an application for a parking space.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s liability for major work charges for replacing the metal roof to their property and the estate at large. The…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202001723 Islington Council 28 February 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to…