Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Jigsaw Homes Tameside's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202113750 Housing association
The Ombudsman found no maladministration in the landlord's handling of noise nuisance reports or the resident's request for a move, as the landlord investigated thoroughly and acted appropriately. However,…
202212415 Housing association
The Ombudsman found that the landlord made reasonable efforts to investigate the resident's reports of damage to his garden furniture by its gardeners, but there was a considerable delay in commencing the investigation…
202108371 Housing association
The Ombudsman found no maladministration by the landlord in its response to asbestos being identified at the resident's property. The landlord carried out an appropriate asbestos survey, managed the asbestos in situ as…
202106221 Housing association
The Ombudsman found no maladministration in the landlord's decisions not to accept certain new complaints (as it was entitled to rely on its complaints policy) and to impose contact restrictions on the resident (as it…
202108701 Housing association
The Ombudsman found no maladministration by Jigsaw Homes Tameside in its handling of repairs to the resident's air ventilation system. The landlord responded promptly within its repair timescales, appropriately…
202000469 Housing association
The landlord was found to have a service failure for delaying the repair to the resident's kitchen floor by approximately nine weeks (three weeks beyond its routine repair timeframe) and for initially misdiagnosing the…
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