'Johnnie' Johnson Housing Trust Limited
202222109
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of a sewage leak.. Total compensation ordered: £300.
Housing association
'Johnnie' Johnson Housing Trust Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 1
- Service failure 2
- Maladministration 3
'Johnnie' Johnson Housing Trust Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (5)
All landlords'Johnnie' Johnson Housing Trust Limited
202124750
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also…
'Johnnie' Johnson Housing Trust Limited
202116565
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling..
'Johnnie' Johnson Housing Trust Limited
202223385
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled the renewal of the kitchen in the property..
'Johnnie' Johnson Housing Trust Limited
202011944
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow at its cost..
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