Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
'Johnnie' Johnson Housing Trust Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202222109 Housing association
The Ombudsman found service failure in the landlord's handling of a sewage leak report, where a record-keeping delay and inability to complete a same-day clean caused significant distress to an anxious resident; the…
202124750 Housing association
The Ombudsman found maladministration by 'Johnnie' Johnson Housing Trust Limited for its poor response to a resident's reports of inadequate cleaning and maintenance in communal areas, and also for maladministration in…
202116565 Housing association
The Ombudsman found maladministration in the landlord's disposal of a late resident's possessions after failing to grant a charity access to collect items as agreed, and in its complaint handling for providing an…
202223385 Housing association
The Ombudsman found the landlord's offer of £500 compensation (plus £50 from its contractor) for poor communication and poor quality kitchen renewal work amounted to reasonable redress, given it also apologised and…
202011944 Housing association
The Ombudsman found no maladministration by the landlord. The landlord had no legal obligation under the lease to install extractor fans (an interior repair responsibility of the leaseholder), and it reasonably…
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