Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Joseph Rowntree Housing Trust's maladministration rate (71%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202327976 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of outstanding repairs, which took over 20 months to complete and repeatedly missed its 20-working-day repairs policy…
202308330 Housing association
The landlord's handling of the resident's reports of draughts from the windows and garden door, and of condensation and damp, amounted to maladministration. There were repeated delays, commitments that were not followed…
202216191 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports or her request to be rehoused. The landlord followed its policies appropriately, investigated the ASB promptly, and…
202113198 Housing association
The Ombudsman found maladministration for the landlord's delay of over a year in addressing reports of dirt and fleas in communal areas, ordering £150 compensation. However, there was no maladministration in the…
202221489 Housing association
The Ombudsman found maladministration in the landlord's response to reports of defective windows and a front door, as it failed to communicate its decision to defer replacement to a planned maintenance programme and did…
202213814 Housing association
The Ombudsman found service failure by Joseph Rowntree Housing Trust regarding how it handled a rechargeable repair to replace a thermostat. While the landlord correctly responded to the repair and billed appropriately,…
202006038 Housing association
The landlord's administration of the resident's rent account was resolved through mediation after a failed direct debit. The landlord reset the direct debit, apologised, and offered £25 compensation, which the resident…
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