Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 32 published decisions.
Karbon Homes Limited's maladministration rate (75%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202414561 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a delayed bathroom radiator repair, where the landlord completed the works, paid compensation and committed to process improvements. It found service…
202425043 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of repairs relating to the heating and extractor fan, because although repairs were attended within timescales, the landlord…
202523563 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, where it failed to follow its ASB policy including not carrying out risk assessments, insufficient evidence-gathering,…
202524862 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) 3. We found maladministration in the landlord’s handling of the repairs to the…
202528248 Housing association
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of damp, mould and associated…
202436994 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: A smell, an infestation of flies, and…
202401354 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, its response to garden issues, and its complaint handling. The landlord delayed assessing damp and mould, failed to carry…
202330910
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.. Total compensation ordered: £800.
202430991
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the…
202316964
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response…
202447406
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB)..
202329045
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The Ombudsman has also considered the landlord’s:…
202234018
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the property being cold. complaint.. Total compensation ordered: £200.
202315542
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports of delays with installing…
202313549
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of concerns raised about staff conduct. The…
202331768
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for repairs in the bathroom.. Total compensation ordered: £100.
202337281
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered:…
202203262
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the…
202206544
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The Ombudsman has also considered the…
202213806
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise…
202119326
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his neighbour. The…
202113542
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his…
202115388
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours..
202126682
The Ombudsman found mediation settlement in the landlord’s handling of The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their…
202004608
The Ombudsman found service failure in the landlord’s handling of This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ reports that build…
202118373
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns whether the lease provides right of access over the garden..
202100441
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to investigate issues of noise transference at the property.…
202110697
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…
202016566
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health &…
201906063
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: response to the resident's reports of noise transference handling of the associated complaint..
202002192
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and…
201910780
The Ombudsman found no maladministration in the landlord’s handling of The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.