Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Karbon Homes Limited Inc Byker Community Trust's maladministration rate (25%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202346160 Housing association
The complaint concerned the landlord's handling of a roof leak into the property and subsequent damp and mould, with the resident reporting poor communication and delay. The Ombudsman found reasonable redress: the…
202213965 Housing association
The Ombudsman found that the landlord's handling of noise transference reports was outside jurisdiction as it had already been decided. There was no maladministration in issuing the resident a tenancy warning after…
202222468 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's concerns about removal of a communal stairlift and potential passenger lift failure.
202228987 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of antisocial behaviour, allocation concerns, or discrimination allegations, but found service failure in its complaint handling, ordering…
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