Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Karibu Community Homes's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202426405 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs following a leak and the associated offer of compensation. The associated complaint. Our…
202421911 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We have found: Maladministration in the landlord’s response to the leak, and…
202326587 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the way the landlord dealt with concerns about insulation. We have also considered the way the landlord…
202331222 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of leaks, damp, and mould. We have also investigated the landlord’s complaint…
202339475
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs. The resident’s complaint..
202329401
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage caused by a leak..
202423515
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated…
202427163
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated…
202219036
The Ombudsman found no maladministration, maladministration in the landlord’s handling of landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We…
202331435
The Ombudsman found maladministration, service failure in the landlord’s handling of : The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports…
202312617
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter balcony.. Total compensation ordered: £250.
202317421
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of an ant infestation.. Total compensation ordered: £225.
202307991
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and…
202301362
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.. Total compensation ordered: £200.
201906579
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing facilities and the…
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