Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Karibu Community Homes Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202426405 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following a leak — an unreasonable initial delay identifying the cause, poor communication and contractor management, and a failure to address…
202421911 Housing association
The Ombudsman found maladministration in the landlord's response to a long-running leak, the resulting ceiling collapse, damp and mould, and repairs, and maladministration in its complaint handling. It ordered a written…
202326587 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about insulation — it did not respond promptly, raised expectations about grant availability, and apparently never completed…
202331222 Housing association
The Ombudsman found maladministration in the landlord's handling of leaks, damp and mould: it did not take a proactive approach in 2023, completed some repairs late, kept poor records and communicated poorly, with the…
202345962 Housing association
The Ombudsman found maladministration by the landlord in its handling of the resident's request for meter readings, including poor record keeping, unclear responsibility for readings, and failure to keep the resident…
202339475 Housing association
The landlord failed in its handling of repairs: its record keeping was poor, it could not identify which repairs remained outstanding, it did not reschedule works, and it did not carry out the visit it offered to assess…
202329401 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damage caused by a leak. The landlord did not provide a prompt lasting repair to the initial leak, failed to carry out agreed…
202423515 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about allegations of abusive noise from her home, its handling of staff conduct (an inappropriate email sent to her in error),…
202427163 Housing association
The Ombudsman found severe maladministration in the landlord's handling of multiple repairs to the resident's property, which were subject to excessive delay, poor communication and a failure to effectively manage the…
202219036 Housing association
The Ombudsman found maladministration in the landlord's management of window repairs (ongoing for at least 18 months without a permanent fix) and in its complaint handling (nearly 6-month delay responding to the first…
202331435 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a faulty communal streetlight (poor record keeping, failure to establish ownership/responsibility, and failure to consider the impact on a…
202312617 Housing association
The complaint concerned the landlord's handling of reports of leaks, condensation, damp and mould in the resident's winter balcony. The Ombudsman found service failure, as the landlord inspected promptly but did not…
202317421 Housing association
The Ombudsman found maladministration in the landlord's handling of an ant infestation. The landlord placed responsibility on the resident before investigating, failed to seek expert pest advice, did not act in line…
202307991 Housing association
The Ombudsman found maladministration in the landlord's handling of the leaseholder's requests for audited service charge accounts and solar panel information, in its response to the reported balcony water ingress, and…
202301362 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour reports and its associated complaint handling. The landlord failed to follow through on promised support (including…
201906579 Housing association
The Ombudsman found severe maladministration for the landlord's failure to provide adequate washing facilities for a disabled resident over a prolonged period, including a 5-month period without bathing facilities, and…
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