Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 20 published decisions.
Kingston upon Hull City Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202515680 Local authority / ALMO / TMO
The Ombudsman found maladministration by Kingston upon Hull City Council in how it dealt with the resident's reports of a wet room leak causing damp and mould, a blocked drain, and hot water that was too hot, plus…
202520372 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of leaks, damp and mould (excessive delays, poor diagnosis, cosmetic treatments before addressing underlying causes, and poor…
202504255 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (delays and failure to evidence expert assessment of windows), service failure in complaint handling, and that the transfer request complaint…
202537227 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to both the resident's reports of damp and mould and subsidence, due to significant delays and inappropriate cancellation of jobs rather than seeking to…
202424167 Local authority / ALMO / TMO
The landlord's response to a leak and the subsequent repairs constituted reasonable redress: it acknowledged the follow-on repairs took too long (partly due to factors outside its control), apologised and offered…
202451024 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould concerns and associated repairs. Repairs that should have been completed by May 2024 remained outstanding until June…
202417270 Local authority / ALMO / TMO
The resident complained about the landlord's handling of repairs throughout his property and its response to his reports about his mental health. The Ombudsman found no maladministration: although repairs took at least…
202422677 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's requests to replace or repair a fence. Although the fence was the resident's responsibility under the tenancy agreement, the landlord…
202315837 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of arranging gas service appointments, including missed appointments and unannounced visits, and delays in its complaint responses. Following the Ombudsman's intervention,…
202314548 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of various repairs to the property, including roof/water ingress, damp and mould, and brickwork. The Ombudsman found no maladministration, concluding the landlord made…
202232486 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's repair reports, its response to her adaptation request, its provision of keys to the back gate and shed, its complaint handling, and its…
202125791 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of damp repairs, taking over 16 months with contradictory advice and incomplete works. Service failure was found for complaint handling due to…
202108897 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Kingston upon Hull City Council regarding its handling of the resident's request for an asbestos test in the bathroom. The landlord's policy of only testing asbestos as part…
202118928 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Kingston upon Hull City Council in its handling of a resident's reports about excessive noise from the boiler and heating system. The landlord conducted multiple visits,…
202124741 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of repairs to the resident's boiler and heating system. It failed to consider the repeated breakdown history, did not properly respond to the resident's…
202120796 Local authority / ALMO / TMO
The landlord was found to have maladministration for its response to the resident's report of a driveway repair. It wrongly denied having carried out previous concrete work to the driveway, causing unnecessary…
202105495 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of sewage backing up into the kitchen sink, due to unreasonable delay, lack of co-ordination, and failure to offer proportionate redress.…
202013144 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Kingston upon Hull City Council in its response to leaseholders' concerns about service charges for 2019/20, or in its complaint handling. The landlord appropriately explained…
202011898 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's response to the condition of the property at the start of the tenancy, as the landlord acknowledged the issues, offered £50 compensation, and made service…
202005965 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Kingston upon Hull City Council regarding its response to the resident's reports of damp and mould from June 2019 onwards. The landlord offered inspections which the resident…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.