Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Kingston upon Hull City Council's maladministration rate (69%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202424167 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to a leak and the subsequent repairs. We have also investigated…
202451024
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's damp and mould concerns, and associated repairs.. Total compensation ordered: £500.
202417270
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health..
202422677
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.. Total compensation ordered: £100.
202315837
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of arranging gas service appointments..
202314548
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of various repairs to the property..
202232486
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The accuracy of information provided to the resident about the current property when it was offered to her.…
202125791
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling..…
202108897
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos..
202118928
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about excessive noise from the boiler..
202124741
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.. Total compensation ordered: £375.
202120796
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a repair needed to the driveway.. Total compensation ordered: £100.
202105495
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s…
202013144
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s…
202011898
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident's reports about: the condition of the property at the start of his tenancy repairs..
202005965
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 the resident’s reports of damp and…
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