Kingston upon Thames Council

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal parts of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s handling of requests to install additional security measures following a data breach. The…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling of the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the…

The Ombudsman found maladministration in the landlord’s handling of the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish,…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority.…

The Ombudsman found no maladministration in the landlord’s handling of : The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property.…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the contact details provided on Council Tax information..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation..

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of street lighting repairs..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler. The landlord's…

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports of noise nuisance..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the…

The Ombudsman found maladministration in the landlord’s handling of advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s report about the communal front door, this was raised in February/March 2020. the…

The Ombudsman found maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of their reports of anti-social behaviour.. Total compensation ordered: £200.

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of items being left in the communal area.. Total compensation ordered: £50.

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about an old heating box. Complaint handling.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that:.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling.. Total compensation ordered: £75.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s repair report for a communal light..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s response to the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident complains about the landlord’s response to her concerns about the fire exit door at the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The…