Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Kirklees Council's maladministration rate (95%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202336416
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to…
202313374
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.. Total…
202317062
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of subsidence reports.. Total compensation ordered: £3743.
202408595
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202325823
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the hallway, repairs to the kitchen ceiling,…
202314578
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s:.
202327383
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s…
202345536
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the heating system. Accuracy of…
202323479
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of major works to the property and the resident’s associated decant.. Total compensation ordered: £525.
202322546
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour.. Total compensation ordered: £300.
202234428
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home..
202308305
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing.…
202226542
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of leaks from the upstairs flat. The landlord’s response to the resident’s…
202322104
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of leaks and the damage caused by those leaks.. Total compensation ordered: £200.
202220406
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The…
202118661
The Ombudsman found service failure, mediation settlement, reasonable redress, maladministration in the landlord’s handling of This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s…
202113785
The Ombudsman found maladministration in the landlord’s handling of the resident’s reports about the actions of a contractor whilst carrying out a property inspection.. Total compensation ordered: £250.
202016387
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation..
202004093
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the residents reports of antisocial behaviour (ASB)..
202006481
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property.…
202009737
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s…
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