Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Kirklees Council's maladministration rate (81%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202336416 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of a leak from the bath and bathroom sink and damage to belongings, and maladministration in its response to reports of damp and mould and in its…
202313374 Local authority / ALMO / TMO
The landlord was entitled to refuse the resident's request to install an electric vehicle charging point and driveway, and considered it fairly, but there was service failure because it did not explain its reasons for…
202317062 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's subsidence reports. From October 2021 to the date of the report the landlord had not identified the root cause, did not follow…
202408595 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of roof repairs, window repairs, damp and mould, and its complaint handling. There were poor record keeping, missed opportunities to explain delays, poor…
202325823 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs including damp and mould, removal of polystyrene ceiling tiles, kitchen ceiling repairs, window repairs and clearing the rear gutter, citing…
202314578 Local authority / ALMO / TMO
The landlord's decision to increase the rent was outside the Ombudsman's jurisdiction. There was maladministration in its handling of repairs to kitchen smoke damage and to windows and doors, service failure in its…
202327383 Local authority / ALMO / TMO
The resident complained about the landlord's handling of his reports of anti-social behaviour (ASB) and harassment from a neighbour, the housing officer's conduct, and the landlord's complaint handling. The Ombudsman…
202345536 Local authority / ALMO / TMO
The Ombudsman found the landlord's response to the damp and mould problem to be reasonable redress, as the landlord's actions and remedies (including £250 and reimbursement of energy costs and damaged belongings) put…
202323479 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of major works to the property and the resident's associated decant. It decanted the resident in June 2023 for works it expected to take 6-8 weeks, but…
202322546 Local authority / ALMO / TMO
The landlord failed to log an ASB case after the resident reported threatening behaviour by a neighbour, failed to keep him updated (leaving him to repeatedly chase for updates), backtracked on its initial commitment to…
202234428 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of asbestos in the resident's home after contractors removed ceiling hoists without following the correct asbestos procedures. The Ombudsman found the landlord had offered…
202308305 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the guttering and repointing, and in its response to reports of damp, mould and water ingress. There were lengthy, avoidable delays, poor…
202226542 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding leak reports but service failure in the landlord's handling of noise transfer reports and its complaint handling, ordering an apology and £150 compensation.
202322104 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of leaks and the resulting damage to the resident's bathroom and kitchen ceiling. The Ombudsman found maladministration: the landlord's June 2023 bathroom inspection was…
202220406 Local authority / ALMO / TMO
The Ombudsman found maladministration for delays in repairing a shower leak (taking from March to December 2022 to identify the fault), no maladministration for declining to replace the shower with a bath, and service…
202118661 Local authority / ALMO / TMO
The Ombudsman found maladministration by Kirklees Council for its handling of both antisocial behaviour reports and disrepair reports (cracks, damp and mould). The landlord failed to take timely action on structural…
202113785 Local authority / ALMO / TMO
The Ombudsman found maladministration by Kirklees Council because a contractor's surveyor attended a property inspection without appropriate PPE despite knowing the resident was shielding due to being immunocompromised,…
202016387 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the landlord's response to asbestos concerns and compensation was outside its jurisdiction, as the substantive issue related to information provided during the…
202004093 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour. The landlord responded promptly, investigated reports, sent warning letters, installed sound…
202006481 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about operatives attending without notice and alleged master key access, as the landlord apologised, offered support, and…
202009737 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's noise disturbance reports, as it failed to follow an appropriate ASB case management process and did not record or consider the…
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