Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 24 published decisions.
Kirklees Metropolitan Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202333957 Local authority / ALMO / TMO
The complaint about the landlord's response to the resident's concerns about its cleaning service was resolved with the Ombudsman's intervention. The landlord agreed to apologise, pay £250 compensation, and review its…
202530432 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to reports of damp and mould, including failure to assess a potential material change in health impact under Awaab's Law and failure to follow its access procedure.…
202345070 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to fence repairs and maladministration in its response to garden drainage issues and in its complaint handling. The landlord was ordered to apologise and…
202402930 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak and delays completing repairs (which took 11 months), and maladministration in its complaint handling (stage 1…
202316664 Local authority / ALMO / TMO
The landlord was found to have committed maladministration in its handling of the resident's temporary move and repairs during major damp works, where the resident was out of her home for 23 weeks instead of the…
202340525 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports (failure to open a case or assign a point of contact) and various repairs (lack of clarity and delays), and maladministration in the handling…
202400569 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of kitchen and bathroom adaptations was outside jurisdiction (a local authority matter for the LGSCO), and found no maladministration in its handling of property defects,…
202306969 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of adaptations: it admitted it should have assessed the resident's needs before she was offered the property but failed to consider any compensation for this. There…
202429151 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to staff conduct concerns (it failed to investigate specific alleged comments), service failure in its handling of the management let request (it did not…
202426287 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the ASB, service failure in its handling of the allocation and use of garden space (it did not address the resident's concerns about its previous…
202400388 Local authority / ALMO / TMO
There was severe maladministration in the landlord's management of repairs and the resident's temporary move, with severe delays, no timely or reasonable efforts to source temporary accommodation, and poor communication…
202407259 Local authority / ALMO / TMO
The landlord took a reasonable approach to the resident leaseholder's request to install gas central heating and was entitled to refuse consent under the lease, but there was service failure: it failed to follow a clear…
202422118 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and in its complaint handling, service failure in its handling of reports of damaged items, and no…
202337870 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports: it failed to follow up on some reports (including pet fouling and fly tipping), did not effectively communicate, and did…
202339693 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of a leak to the outhouse roof: although it was appropriate to plan major works, it failed to provide a temporary solution to the…
202302163 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour (ASB), including failures to risk assess or create an ASB action plan, poor communication about actions…
202346122 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of the residents' reports of noise nuisance from their neighbour. Cumulatively, the landlord failed to take all reasonable steps to try to resolve matters…
202326670 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to a leaseholder's concerns about grounds maintenance and its lease obligations. The landlord reacted promptly to remedy the overgrown vegetation but its…
202322413 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's request for a replacement gas fire, and maladministration in its handling of the resident's reports of damp and in its complaint handling.…
202419450 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports or in its response to concerns over staff conduct. It found the landlord made an offer of reasonable redress for the…
202414629 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports that the property was damp and cold (delays, poor communication, inadequate record keeping, failure to respond to the…
202427118 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs for damp and mould, citing persistent poor record keeping, delays in co-ordinating lasting repairs, and a failure to consider the household's…
202324759 Local authority / ALMO / TMO
The landlord's handling of the resident's ASB reports was maladministration: it failed to carry out a risk assessment and did not open an ASB case until over a month after the first report, leaving it unable to properly…
202306363 Local authority / ALMO / TMO
The resident complained about the landlord's handling of stair repairs, its response to damaged asbestos in the understairs cupboard, and its response to his request for reimbursement for belongings disposed of as…
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