Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 24 published decisions.
Kirklees Metropolitan Borough Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202333957 Local authority / ALMO / TMO
The complaint about the landlord's response to the resident's concerns about its cleaning service was resolved with the Ombudsman's intervention. The landlord agreed to apologise, pay £250 compensation, and review its…
202530432 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to reports of damp and mould, including failure to assess a potential material change in health impact under Awaab's Law and failure to follow its access procedure.…
202345070 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to fence repairs and maladministration in its response to garden drainage issues and in its complaint handling. The landlord was ordered to apologise and…
202402930 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak and delays completing repairs (which took 11 months), and maladministration in its complaint handling (stage 1…
202316664 Local authority / ALMO / TMO
The landlord was found to have committed maladministration in its handling of the resident's temporary move and repairs during major damp works, where the resident was out of her home for 23 weeks instead of the…
202340525 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports (failure to open a case or assign a point of contact) and various repairs (lack of clarity and delays), and maladministration in the handling…
202400569 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of kitchen and bathroom adaptations was outside jurisdiction (a local authority matter for the LGSCO), and found no maladministration in its handling of property defects,…
202306969 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of adaptations in…
202429151 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to…
202426287 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found there was: No maladministration in the…
202400388 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s management of repairs and the resident’s temporary move. This Service has also investigated…
202407259 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to install gas central heating…
202422118
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged…
202337870
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. The associated…
202339693
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint..
202302163
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £250.
202346122
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord's handling of the residents’ reports of noise nuisance from their neighbour.. Total compensation ordered: £150.
202326670
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations…
202322413
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the…
202419450
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct.…
202414629
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling..…
202427118
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.. Total…
202324759
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint…
202306363
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos.…
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